Technology Support Analyst - G123 Tax Commissioner's Office

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This position is responsible for providing a broad range of technical support services and may also evaluate the overall support programming of the Tax Commissioners' Office. The Technology Support Analyst duties/requirements will include, but are not limited to, configuration, installation, and maintenance of hardware and software programs, assisting with upgrades and integrations, along with training department personnel in all Divisions of the Tax Commissioners' Office. In this position, the Technology Support Analyst will be assigned security issues and will recommend privacy safeguards. The Technology Support Analyst will provide troubleshooting and repair support, provide assessments of the technological processes, and make recommendations for improvements as needed.

• Provide support relating to desktop technical issues involving Enterprise Assessment & Tax powered by Tyler iasWorld, GA DOR- MV Drives, Microsoft core applications, QuickBooks, business applications, and the operating systems of PC (Windows 7 and higher).
  
• Design and write programs to automate manual processes for greater office efficiency.
  
• Serves as IT liaison and assists with IT-related initiatives, research, and purchases.
  
• Provide a strategic technical skillset to the Tax Commissioner�s Office in areas such as equipment and software procurement.
  
• Evaluating algorithms and verifying input schema system potential through assessing compatibility.
  
• Perform data analysis daily.
  
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations.
  
• Maintaining system functionality by testing computer components.
  
• Help users navigate company products and train users on how to use them.
  
• Work closely with users to solve complex software issues.
  
• Provide support relating to desktop technical issues involving Enterprise Assessment & Tax powered by Tyler ias World, GA DOR - MV Drives, Microsoft core applications, QuickBooks, business applications, and the operating systems of PC (Windows 7 and higher).
  
• Provide complex reporting and data analysis to the Tax Commissioner.
  
• Performs other related duties as assigned.
  

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• Skills in utilizing financial computer software programs.
  
• Skills in problem-solving and decision-making.
  
• Skills in gathering and analyzing complex data.
  
• Become an expert in specialized programs such as DRIVES and Enterprise Assessment & Tax, powered by iasWorld functions:
  
• Reporting
  
• System maintenance
  
• Programming
  
• Complex data input
  
• Analysis and verification of data
  
• Setup, implementation, maintenance, and training on property tax, tag and title, and accounting systems.
  
• Troubleshooting all system problems.
  
• Excellent written and oral communication.
  

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Bachelor's degree in computer science, Information Technology, Telecommunications, or related field. Sufficient experience to understand the basic principles relevant to troubleshooting systems, database programming, and software installation. Proficiency with computer networking and operating systems. Knowledge and a wide range of software and hardware experience, usually associated with the completion of 3-4 years of work experience.

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The work is typically performed while sitting at a desk or table. The employee must occasionally lift light objects. Additionally, the following physical abilities are required:

• Balancing - maintain equilibrium to prevent falling while walking, standing, or crouching.
  
• Feeling - perceiving attributes of objects by touch with skin, fingertips.
  
• Grasping - applying pressure to object with fingers, palm.
  
• Handling - picking, holding, or working with whole hand.
  
• Hearing 1 - perceiving sounds at normal speaking levels, receive information.
  
• Kneeling - bending legs at knee to come to rest at knees.
  
• Lifting - raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
  
• Manual Dexterity - picking, pinching, typing, working with fingers rather than hand.
  
• Mental Acuity - ability to make rational decisions through sound logic, deductive reasoning.
  
• Pulling - use upper extremities to exert force, haul or tug.
  
• Pushing - use upper extremities to press against objects with force, or thrust forward, downward, outward.
  
• Reaching - extending hands or arms in any direction.
  
• Repetitive Motion - substantial movements of wrists, hands, fingers.
  
• Speaking - expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
  
• Standing - for sustained periods of time.
  
• Stooping - bending body downward, forward at waist, with full motion of lower extremities and back.
  
• Talking 1- expressing ideas by spoken word.
  
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
  
• Walking - on foot to accomplish tasks, long distances, or site to site.
  

The work is typically performed in an office.