Technician I Onsite (Las Vegas)

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

• Workstation operating system issues of any kind.
  
• Printer issues of any kind.
  
• Standard business application (Office, etc.) issues of any kind.
  
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  
• Basic networking troubleshooting related to desktop connectivity.
  
• Answer incoming Quick Fix calls from clients.
  

• Willing to work full-time on-site, either at the company office or at client locations as required.
  
• Experience with Windows and Mac OS troubleshooting.
  
• Prior experience in Helpdesk support or a similar role.
  
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
  
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
  
• Experience with Managed Service Providers (MSPs) is highly desirable.
  
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
  

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
  
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
  
• CSAT: Scores filled out by clients using the rating system in tickets
  

Pay rate ranges from

• Medical Insurance Plan
  
• Dental & Vision
  
• Life Insurance
  
• Disability Coverage
  
• Paid Time Off (starts at 15 days per year)
  
• Maternity/Paternity Leave
  
• Paid US Holiday
  
• Retirement Plan
  
• Salary Advancement/Loan
  
• Health & Wellness Program
  
• Company-paid training and certification
  
• Supplemental Life Insurance (Employee-paid)
  
• Supplemental Health Plans (Employee-paid)