Visionary Broadband seeks a qualified individual to fulfill the role of
Technical Support Specialist - Residential. This full-time position will join the team at Visionary Broadband, a division of Visionary Communications, Inc., one of the top service providers in the Rocky Mountain region.Our rapidly growing retail business is looking for an accomplished, up-beat and friendly individual to join our team as a Technical Support Agent. The successful candidate for this role will have a strong command of the company’s network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem.
- Understanding of computers with a focus on internet-based applications such as email apps and Browsers.
- Basic understanding of networking and networking equipment.
- Showing attention to detail and documentation.
- Customer service skills, and working with customers over the phone as well as in person.
- Patience and a willingness to learn, this is a must.
- Ability to work in multiple systems at the same time
Salary
USD 19 - 20 /hourly
Hourly based
Location
WY , United States Sheridan, WY, United States
WY , United States Sheridan, WY, United States
