Technical Support Specialist

We are seeking a detail-oriented and customer-focused

This is a full-time, career oriented role working onsite at our OESD headquarters in Oklahoma City.

• Provide Tier 1 and Tier 2 support for internal applications and ERP system (Business Central).
  
• Troubleshoot, triage, and resolve technical issues related to modules such as Finance, Sales Inventory, and Purchasing.
  
• Work with ERP vendors or developers on escalated issues and integrations.
  

• Serve as the primary point of contact for customer inquiries related to OESD applications.
  
• Guide customers through troubleshooting steps, ensuring resolution or appropriate escalation.
  
• Collect and analyze customer feedback to support ongoing improvements.
  

• Assist internal employees with access, functionality, and troubleshooting across supported systems.
  
• Create and maintain documentation, guides, and FAQs to enable self-service support.
  
• Train employees on effective use of internal applications.
  

• Monitor application performance and data integrity, proactively identifying issues.
  
• Collaborate with the IT team on updates, patches, and testing for application releases.
  
• Maintain support logs, ticket tracking, and KPIs for continuous improvement
  

• 2+ years of experience in technical support, ERP support, or IT helpdesk role.
  
• Familiarity with Microsoft Dynamics 365 Business Central or similar ERP systems.
  
• Strong problem-solving and communication skills.
  
• Ability to manage and prioritize multiple support tickets simultaneously.
  

• Experience supporting SaaS-based or proprietary business applications (such as OESD tools).
  
• Understanding of finance, inventory, or order processing workflows.
  
• Basic knowledge of SQL or application error logs for diagnostics
  

• You are patient, empathetic, and always ready to explain complex systems in simple terms.
  
• You thrive in a collaborative environment and enjoy helping others succeed with the tools they use.
  
• You are process-driven and continuously look for ways to streamline support operations.
  

Please note that this job description is not designed to provide a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
  
• 401(k) matching
  
• Dental insurance
  
• Employee discount
  
• Health insurance
  
• Health savings account
  
• Life insurance
  
• Paid time off
  
• Vision insurance
  

Work Location: In person