Team Member

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

• Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
  
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
  
• Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
  
• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
  
• Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guests order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids
  
• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
  
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs
  
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
  
• Listens carefully to guests and apologizes for the experience in the case of a complaint
  

• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
  
• Prepares all products as required, following the order monitor to ensure the accuracy of every order
  
• Communicates showcase and product needs to ensure proper product availability for guests
  
• Regularly takes temperatures of the required products and records in the Time & Temperature Log
  

• Follows all restaurant policies, procedures and standards
  
• Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
  
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner
  

• Works in compliance with occupational health and safety legislation
  
• Knows, understands and follows safe work practices and procedures
  
• Uses or wears personal protective equipment or clothing as required
  
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
  
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
  

• Frequent reaching above waist, chest, and shoulder level, as well as below waist level
  
• Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
  
• Continuous standing on tiled surfaces for all tasks
  
• Ability to stand for long periods of time without a break
  
• Frequent hip flexion while walking for all tasks
  
• Occasional lifting of boxes of supplies/products weighing from <5 50 lbs. vertically from floor to knuckle height
  
• Occasional lifting of milk crates weighing between 5 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
  
• Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)
  

• Must be 16 years of age or older.
  

Brand: Tim Hortons

Address: 3065 London Groveport Rd Grove City, OH - 43123

Property Description: 5707 - 665, OH

Property Number: 5707