Tank Buyout Coordinator

As a Tank Buyout Coordinator, you will facilitate Underground Propane Tank Sales & Purchases for all New England business. Your goal will be to assist in meeting customer requirements daily. Your success be based on providing support to the team and collaborating directly with internal and external customers.

What We Offer:* Work Environment - Work in our beautiful corporate office, in the heart of the upper valley with easy access to downtown Lebanon

• Competitive Compensation - Including an annual bonus plan, and 401k company matched up to 4%
  
• Flexible Benefits Plan - In effect on the first day of the month following date of hire and offers three levels of coverage to select from to meet your unique, personal needs
  
• Paid Vacation - Plus an annual option to purchase additional vacation, too
  
• Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
  
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
  

Your Responsibilities:* Maintain detailed logs and files to track status of all

• Collaborate with Competitors to assist in negotiating Sales, Purchases or Swaps of Underground Propane Tanks and LP fuel recovery
  
• Be a positive, professional liaison between customer and competitors to ensure seamless transition between companies
  
• Adhere to required safety and compliance guidelines when negotiating tank sale/swap (Cathodic Readings, Tank condition, Tank Age)
  
• Seek Senior Manager approval/recommendations for any tanks not within our required guidelines
  
• Notify Senior Residential Account Maintenance Team and/or Commercial Sales Team of any potential customer defection so that they can reach out to the customer to try to retain them
  
• Work with internal service department to obtain necessary information needed to facilitate smooth customer transition
  
• Invoice Competitors for tanks sold in a timely manner
  
• Perform necessary account maintenance (enter cathodic readings in database, update Equipment Screens, update and resolve logs, notify delivery and service team when sales are final so we can service or stop service to a customer
  
• Send necessary documentation information to Fixed Assets Team and/or Residential Coordinator to update the ledger as required
  
• Track Competitor Balances to make sure they are paying for tanks that are being sold to them for lost customers switching to other suppliers, place holds, as necessary
  
• Follow all seasonal process guidelines to ensure compliance
  
• Provide backup assistance to Customer Service Team members on Salesforce for incoming and outgoing customer calls, as needed
  

Your Skills:* Strong attention to detail

• Organized
  
• Communication skills
  

Your Experience:* Post-secondary degree or equivalent experience is an asset.

• 3-5 years� experience in a similar role or a related field, preferably in a contact center or transportation environment.
  
• Team player that can accept shared responsibility.
  

Job Requirements - Education