Talent Acquisition Recruiter

Recruiter - Call Center Industry

Overview

We are seeking a dynamic and results-driven

Recruiter with a strong background in the call center and customer service sector to join our growing team. The ideal candidate will manage the full-cycle recruiting process, with a specific focus on identifying and evaluating talent suited for high-volume, voice-based roles. This position requires a deep understanding of recruitment best practices, the ability to assess communication skills objectively, and an unwavering commitment to hiring candidates who meet the bona fide occupational requirements of the call center industry.

Responsibilities

• Manage the end-to-end recruitment process including job postings, sourcing, screening, voice assessments, interviewing, and hiring.
  
• Source candidates through diverse channels including job boards, referrals, social media, cold calling, job fairs, and campus recruiting.
  
• Collaborate with hiring managers to understand staffing needs and develop tailored strategies for high-volume hiring.
  
• Evaluate voice quality, accent neutrality, speech clarity, and verbal communication skills to ensure candidates meet call center role requirements.
  
• Administer voice screening processes (live calls, recordings, or assessment tools) as part of the qualification process.
  
• Maintain compliance with EEO, ADA, FCRA, and other relevant labor and employment laws while upholding job-related selection criteria.
  
• Maintain accurate records of candidate activity in Applicant Tracking Systems (ATS) such as Lever, iCIMS, or Workday.
  
• Build and manage talent pipelines for frontline agent roles, team leads, and supervisory positions.
  
• Participate in onboarding, orientation, and training coordination for new hires.
  
• Support internal mobility and succession planning by identifying top performers for promotion.
  
• Partner with external vendors or staffing firms for executive recruiting and surge hiring efforts.
  

Skills & Requirements

• Demonstrated success recruiting for call center, BPO, or high-volume customer service environments.
  
• Strong understanding of BFOQs specific to voice-based roles, including:
  
• Clear verbal communication
  
• Accent neutrality for market-specific needs
  
• Active listening and response articulation
  
• Professional tone and manner
  
• Excellent negotiation and interpersonal skills.
  
• Familiarity with technical and non-technical recruiting methodologies.
  
• Proficiency with HR tools and platforms such as Paychex, ADP, UltiPro, Kronos, Salesforce, Taleo, or similar.
  
• Knowledge of HRIS systems and employment law related to hiring, onboarding, and evaluation.
  
• Capable of lead generation and pipeline development through creative sourcing methods.
  
• Strong attention to detail, time management, and organizational abilities.
  
• Experience conducting structured interviews and voice-based assessments.
  

Preferred Qualifications

• Experience recruiting in a remote or hybrid call center environment.
  
• Background in multilingual recruitment (English, Spanish, French, etc.).
  
• Understanding of workforce management and scheduling needs for call centers.
  

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 25 per week

Application Question(s):

• How many call center agents have you interviewed in the past?
  

Experience:

• Customer service: 3 years (Required)
  

Work Location: Remote