Sushi Clerk

Additional Considerations (if any):*

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle†and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Sushi Clerk

Department: Hy-Chi

FLSA: Non-Exempt

General Function:

As a Sushi Clerk, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling, dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies:* Partnerships

• Growth mindset
  
• Results oriented
  
• Customer focused
  
• Professionalism
  

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Director; Hy-Chi Department Manager; Assistant Hy-Chi Department Manager; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities:* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee�s designated department or elsewhere in the store.
  
• Makes an effort to learn customers� names and to address them by name whenever possible.
  
• Assists customers by: (examples include)
  

+ escorting them to the products for which they’re looking

+ securing products that are out of reach

+ loading or unloading heavy items

+ making note of and passing along customer suggestions or requests

+ performing other tasks in every way possible to enhance the shopping experience

• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
  
• Takes customer orders at the Chinese Express counter.
  
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Reviews orders for the day.
  
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  
• Reviews the status and appearance of the food for freshness.
  
• Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
  
• Anticipates product needs for the department on a daily basis.
  
• Prepares, finishes, and replenishes product as necessary.
  
• Pulls product from cooler/freezer for preparation.
  
• Checks in product and puts product away Removes trash in a timely manner.
  
• Adheres to company policies and individual store guidelines.
  
• Reports to work when scheduled and on time.
  

Secondary Duties and Responsibilities:* Washes dishes as necessary.

• Orders product and supplies as necessary.
  
• Prices product for customers as necessary.
  
• Delivers orders as needed Assists in other areas of store as needed.
  
• Performs other job-related duties and special projects as required.
  

Knowledge, Skills, Abilities and Worker Characteristics:* Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

• Ability to do simple addition and subtraction; copying figures, counting and recording.
  
• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
  

Education and Experience:

High school or equivalent experience with Food Safety Certification and six months or more of similar or related experience.

Physical Requirements:* Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.

• Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision
  
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  

Working Conditions:

This position is continually exposed to raw fish, flour, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

Scale, shrink wrap machine, Telexon re-ordering machine, walk in cooler, knives and serving cases.

Contacts:

Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary.

Are you ready to smile, apply today.