It is the responsibility of the Support Analyst to provide on-campus Tier 1 technical support for the FNU community (faculty, staff, students, preceptors, etc.)
Supervisor ResponsibilityThis position has no direct managerial responsibility of the department.
Duties and Responsibilities* Provide first level technical support for end users, computers, printers, etc- Provide phone, email, and chat support for the FNU community (faculty, staff, students, preceptors, etc.) by creating and escalating support tickets and document work via FNU ticketing system
- Provide support during on campus events (Frontier Bound, Clinical Bound, Commencement, etc.)
- Resolve user account and access issues
- Provides basic troubleshooting, repair and maintenance for campus computer equipment
- Provide service to the University through activities such as involvement in FNU shared governance (e.g. committees, workgroups), FNU sponsored activities (e.g. charity drives, community-outreach activities), and/or service to the profession (e.g. presentations, profession organization committee work).
- Adhere to the elements of the Culture of Caring
- Other duties as assigned.
- Associate�s Degree in related field preferred
- Previous experience with computer desktop support preferred
- Experience with Google apps and MS Office products
Should include any physical requirements, such as standing/sitting for long periods of time, ability to lift 40+ pounds, etc.
Reporting Relationship* Reports directly to the IT Support Services Manager- Will maintain regular office hours to actively coordinate with staff and faculty
Versailles, KY
Salary
USD 42,793 - 54,885 /yearly
Yearly based
Location
KY , United States Versailles, KY, United States
KY , United States Versailles, KY, United States
