Supply Chain Customer Compliance Specialist

Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We're on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you'll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain - and yes, it will get rough. But that's what makes the journey worthwhile.

So, lace up your boots and let's tackle the climb together.

You can learn more about us at www.riversidenaturalfoods.com.

Acting as the subject matter expert in understanding all Customer Supply Chain related fees and allowances, the Supply Chain Compliance Specialist plays a pivotal role within a company's supply chain management team.

This is an opportunity to exercise analytical skills, organizational skills, communication skills, and help drive improved customer satisfaction and internal financial performance. The ideal candidate is organized, detail oriented, analytical in nature, and wants to work in a fast-paced and dynamic environment.

The Supply Chain Compliance Specialist is responsible for managing deduction discrepancies within the company's supply chain operations. This role involves investigating, analyzing, and resolving deductions taken by customers, ensuring accuracy and compliance with company policies and procedures.

The specialist will collaborate with various internal departments such as customer service, customer supply chain, demand and supply planning, sales, finance, and logistics to identify root causes of deductions and implement corrective actions to prevent future occurrences.

• Investigate and validate all discrepancies related to supply chain deductions such as shortages, overages, damages, late shipments, (OTIF) and other supply chain related deductions.
  
• Review and analyze deduction claims submitted by customers ensuring accuracy and validity.
  
• Ensure accuracy of all customer supply chain deductions and/or chargebacks by confirming the claims comply with the customer agreements.
  
• Partner with Riverside Warehousing and Logistics teams to root cause deductions for mis-shipments and late deliveries, identifying 3PL or carrier accountability.
  
• Work with our Customers supply chain teams in collaboration with Riverside Customer Supply Chain and Commercial teams to improve supply chain effectiveness, avoid compliance fines, and develop joint value and collaboration.
  
• Obtain and analyze backup documentation for supply chain related deductions/billbacks and determine their legitimacy.
  
• Act as the gatekeeper for customer policy changes and ensure that customer pricing conditions related to warehouse and logistics are accurately being maintained by Finance.
  
• Collaborate with cross-functional teams including sales, finance, customer service, and logistics to gather relevant information needed to resolve deduction issues in a timely manner.
  
• Maintain accurate records of deduction claims, resolutions, and trends for reporting and analysis purposes.
  
• Utilize advanced analytical tools and techniques to review deductions data, trends, and patterns, identifying opportunities for process improvements, optimization of the supply chain, and cost savings.
  
• Identify and communicate trends at the customer level by performing root cause analysis.
  
• Monitor deduction aging reports and prioritize tasks to effectively manage workload and meet customer dispute deadlines.
  
• Provide insights and recommendations to improve processes and controls related to deduction management.
  
• Stay current with industry trends, best practices, and regulatory requirements related to deduction management.
  
• Participate in cross-functional meetings to provide insights and contribute to strategic decisions related to supply chain deductions and supply chain optimization opportunities.
  

• Bachelor's degree in Supply Chain Management, Business Administration, Finance, or a related field.
  
• Minimum 1-3 years of experience in supply chain, finance, or customer service roles with a focus on deduction management preferred.
  
• Familiarity with retail customers in North America and the typical Supply Chain Deductions of those retail customers.
  
• Strong analytical mindset, excellent communication skills, and a deep understanding of supply chain deductions processes within the Consumer-Packaged Goods (CPG) industry
  
• Proficiency in Microsoft Excel, Tableau and other data analysis tools, knowledge of ERP systems (e.g., SAP,) is a plus.
  
• Proficient with data management and data visualization.
  
• Strong commitment to integrity, accuracy, and continuous improvement.
  

• Strong written and verbal communication skills.
  
• Proven ability to thrive under tight timelines.
  
• Strong analytical and problem-solving skills.
  
• Desire for career growth and personal skill development.
  
• Team player with a positive attitude.
  
• Exceptional time management and organizational skills, self-starter with a high level of initiative and ADAPTABILITY.
  
• Demonstrates HUMILITY throughout the company on a daily basis.
  
• Aptitude to exhibit, RESPECT and protect Riverside's Values in a changing environment.
  

• Values-led: You'll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life's too short to take ourselves so seriously that we don't enjoy the journey.
  
• Unparalleled experiences and opportunities: We're still determining who we are and what we can be. Help us shape what this organization will look like and what we'll offer the world, into the future. This means rolling up your sleeves and sometimes building the process - fast! - while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we're okay with that, as long as we're staying true to our values and learning and improving along the way.
  
• Access to everyone: We're a flat organization with few silos which means you'll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don't be shy. Speak up, share your ideas and go places you normally wouldn't - like the plant, or the boardroom.
  
• Personal development: We'll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress.
  
• Gratitude: As a growing business, we can't always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we're all in this together and we value you.
  

• Values-led: We don't cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises.
  
• Courageous determination: As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren't obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well.
  
• Humility: We're a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don't brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn't one superstar at Riverside. We take turns leading the way as we climb to the summit.
  
• Continuous improvement: As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top.
  

Wait! There's more!

• Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs!
  
• RRSP matching or 401k matching for an empowered financial journey
  
• Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights
  
• Develop your career further through our Riverside University program and with our Tuition Reimbursement Program
  
• An open concept work environment that embodies our Values
  

If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals.com with the job title you are applying for in the subject line or click the apply button!

Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.