Supervisor, Operations - MSS

About Us:

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

The Role

This opportunity will be filled by someone who is passionate about security, email technology, and has a deep understanding of email systems and security in a People-Centric Managed Services (PCMS) environment. The role requires expert analytical skills and in-depth knowledge of establishment and tracking of operational metrics and reports. This individual supports our team by building stronger technical and analytical processes to be leveraged across PCMS. The successful candidate will have sound technical experience and skills, and great interpersonal and communication skills. The candidate must be able to take responsibility and accept accountability for successful team management. The candidate must demonstrate the ability to manage multiple projects simultaneously while staying abreast of current and future technologies. The candidate must also be proactive in driving our team’s initiatives of great metrics, efficiencies, and quality assurance.

Your day-to-day:* Provide team leadership to the Managed Services Analyst team

• Create metrics and internal reporting and identify automation opportunities.
  
• Provide optimization recommendations and identify gaps, design and configure systems to operate at peak performance.
  
• Develop processes around triage efficiencies, quality assurance, and create training for supported PCMS Technologies
  
• Leverage previous experiences, share best practices, and facilitate creative solutions to unique challenges, maximizing the value of our Managed Services offering
  
• Ensure that every client derives the most value possible from the Managed Services offering
  
• Participate in Onboarding new clients
  
• Responsible for ensuring SLA�s are being met
  
• Managing team schedules and ensuring coverage
  
• Responsible for hiring / mentoring / training team members
  
• Perform performance reviews and performance improvement plans with team members
  

What you bring to the team:* At least 2 years of experience within Managed Services

• 2-3 years� experience in information security, digital forensics, intelligence, risk management or similar field
  
• Bachelor�s degree in information security, Information Technology, or other applicable degree
  
• Hands-on knowledge and experience with Managed Services: Quality Assurance, Incident Management, Efficiencies
  
• Familiarity with Proofpoint, Broadcom, McAfee, Office 0365 and other Data Loss Prevention products
  
• Proven team leadership skills
  
• Ability to analyze data sets and uncover unique attributes and trends
  
• Understanding of and proficiency in planning and managing multiple tasks
  
• Proven and exceptional talent with MS Office expertise in excel
  
• Considered Subject Matter Expert (SME) with supported PCMS product suite
  
• Demonstrated organizational and scheduling skills
  
• Rigorous attention to detail
  
• Passion to find innovative and creative solutions to complex problems
  
• Ability to work effectively with team members and with clients
  
• Self-motivated, with ability to manage and follow up on multiple tasks simultaneously Consultative skills and strong judgment
  
• Ability to communicate complex ideas and solutions to a variety of audiences
  
• Strong time management skills
  
• Excellent written and verbal skills
  

#LI-AN2

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:* Competitive compensation

• Comprehensive benefits
  
• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
  
• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
  
• Annual wellness and community outreach days
  
• Always on recognition for your contributions
  
• Global collaboration and networking opportunities
  

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers. We can’t wait to hear from you!