Sr. Program Manager, Third Party (3P) Transportation, NA AMXL Last Mile

---------------

The Amazon Extra Large (AMXL) team is a single-threaded organization that owns the End-to-end Customer experience for heavy and bulky products. AMXL consolidates supply chain, tech, FC operations, transportation, delivery stations, and last mile delivery. We also provide special handling services such as Room of Choice delivery, Haul-Away and Installation/Assembly for select items. AMXL currently has operations in NA & EU. We make complex problems fun working backwards from our customers! The transportation network encompasses all of the operations required to deliver worldwide shipments from our fulfillment channels to our customers.

We are seeking a Senior Program Manager to join our Third Party Carrier Logistics Short/Medium term planning and execution team. This role is pivotal in shaping the future of our transportation network, focus on enhancing contribution profit by strategically managing performance and capacity for AMXL 3P carriers

The position is designed to ideate, implement, and execute innovative supply chain solutions that would create seamless flow of packages across Amazon Supply Chain.

Key job responsibilities

• Ensure a best-in-class safety, quality and productivity metrics
  
• Analyze key metrics from the operation of the program such as onboard, schedule, payment, implement initiatives to drive improvements including new technology developments.
  
• Influence third party (3P) carrier leadership and Amazon partner teams to identify and drive process improvements that improve service
  
• Lead and coordinate large, complex projects with multiple stakeholders
  
• Develop innovative supply chain solutions to increase AMXL delivery capacity reliability and High Volume Event (HVE) performance
  
• No travel required.
  

About the team

The Amazon Extra Large (AMXL) supply chain team is looking for an experienced leader with a strong record of achieving results, to join our team. AMXL obsesses over customers by offering a white glove service where we deliver TVs and other large items like furniture to customers’ homes. Not only do we deliver large parcels, we unpack, assemble, install and sometimes even do tests, hauling away old items as needed. We are seeking an experienced leader for an exciting opportunity to work in the transportation delivery space to drive forecasting, capacity planning and launching new delivery operations. In this role you will deal with ambiguity, identify problem statements and develop innovative solutions to improve Customer Experience, reduce cost and create a best in class home delivery network.

------------------------

• 5+ years of program or project management experience
  
• Experience using data and metrics to determine and drive improvements
  
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
  
• Experience working cross functionally with tech and non-tech teams
  
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
  

----------------------------

• 2+ years of driving process improvements experience
  
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.