Sr Program Manager, Amazon Business Canada

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This position has the option to be located in Bellevue WA, Nashville TN, Arlington VA, Phoenix AZ, or Toronto ON (Canada).

Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, and great customer service. WW Amazon Business Operations is building the operations and supply chain solutions that will enable AB’s rapid growth by re-engineering many parts of our supply chain to offer B2B specific last mile delivery solutions, consolidated and pallet deliveries, and many other services to scale Amazon Business in line with unique customer requirements. As a leader within this organization, you will be involved in helping re-imagine what a B2B supply chain should look like and play a key role in the technology that will power our B2B supply chain.

Amazon Business Delivery Experience is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

Key job responsibilities

• Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations
  
• Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions
  
• Partner with other program/product managers to secure resources, scope efforts, set project priorities and milestones and drive delivery
  
• Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate
  
• Influence design and development of strategic processes
  
• Work with program managers and business leaders to communicate and impact critical business initiatives
  
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions
  
• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
  
• Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence
  

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• 5+ years of program or project management experience
  
• Experience using data and metrics to determine and drive improvements
  
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
  
• 3+ years of communicating with and presenting to executive and senior audiences experience
  
• 3+ years of data analysis experience
  

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• 2+ years of driving process improvements experience
  
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.