At Dynamics Payments we strive to foster a workplace culture where everyone feels included. Trust, security, integrity, respect and commitment to our customers are the main requirements for our people. So, if you meet the requirements of the positions and feel you can step up to the challenge and become part of the family send us your resume today.
Responsibilities:
- Support our merchants with payment processing and financial related inquiries.
- Effectively manage a queue of incoming tickets and calls on a day-to-day basis, including follow-ups in a timely fashion.
- Work with timeframes in compliance with company KPI�s standards.
- Assists in the resolution for point-of-sale product issues and basic troubleshooting.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in a comprehensible manner.
- Establish and maintain relationships with merchants and ensure merchant processing is reliable and secure.
- Performs all other related duties as assigned.
Requirements:
- High School Diploma or GED and a minimum of one year of experience in Customer Service role with a proven track record of success.
- Fluent in Spanish and English IS A MUST.
- This role is on-site and will be based in our San Juan, Puerto Rico headquarters.
- Related experience in customer service and/ or call center environment.
Skills:
- Some industry knowledge on credit card payment processing operations, technology, and POS equipment.
- Strong organizational and time management skills.
- Ability to multitask in a highly dynamic environment.
- Quick, analytical, and creative thinking abilities.
- Ability to exhibit solution-oriented problem-solving approach and maintain objectivity.
- Self-motivated, team player, detail oriented, and well organized.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary
USD 13 - 14 /hourly
Hourly based
Location
PR , United States San Juan, PR, United States
PR , United States San Juan, PR, United States
