Specialist, Employee Communications

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Comcast Business offers business-grade products, services, and expertise tailored to meet the complex and diverse needs of businesses of all sizes, supported by a next-generation network backed by 24/7 technical support. This is an exciting opportunity to drive strategic, communications for the business as a Specialist 2, Frontline Communications. In this role, you will help define, develop, and execute internal frontline communications projects and content, leveraging a suite of messaging tools. The candidate selected for the position will partner with other communicators and leaders to reach over 5,000 Comcast Business Care, Order Management, and HQ and Division stakeholder teammates.

• Manages teammate communications initiatives designed to support key business objectives, long-term goals and projects.
  
• Assists development of communications plans.
  
• Writes and edits organization-wide communications.
  
• Maintains and enters information into project planning platform/reporting databases/reports.
  
• Assists in managing day-to-day communications support and operations.
  
• Works with stakeholders to understand and communicate aligned business priorities.
  
• Use a variety of communications tools:
  
• Send and measure the efficacy of email campaigns using EmailOpen
  
• Put forward visually appealing, accurate, grammatically correct, and succinct communications that give employees the information they need to perform their jobs using Grammarly, Canva, and other communication support tools
  
• Create reports to measure KPIs (Key Performance Indicators) for all communication campaigns delivered.
  
• Update stakeholders regularly on all communications initiatives.
  
• Attend all scheduled meetings on time and be prepared to be an active participant in the conversation.
  
• Support leadership in special projects related to communications efficacy and improvement.
  
• Consistent exercise of independent judgment and discretion in matters of significance.
  
• Other duties and responsibilities as assigned.
  

• Bachelor�s Degree in Communications, English, Journalism or similar program
  

2-4+ years

• Writing test and/or samples required
  
• Excellent verbal and written communication and proofreading skills, and a keen eye for detail
  
• Ability to work within a fast paced, deadline-driven environment
  
• Ability to manage multiple priorities across various disciplines simultaneously
  
• Project Management skills
  
• Related experience in HQ and Corporate environment
  
• Accustomed to communicating to large frontline audiences
  
• Ability to consistently exercise good judgement, decision making and work independently
  
• Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint) required
  
• Proficiency with graphic design software (Photoshop, Illustrator, In Design, etc.) is preferred
  
• Proficiency with video production software (Premiere Pro, After Effects, Final Cut Pro, etc.) is preferred
  
• Familiarity with business management software (SharePoint, Smartsheet, etc.) is preferred
  
• Regular, consistent, and punctual attendance is required; must be able to work nights and weekends, variable schedule(s) as necessary
  

• Understand our Operating Principles; make them the guidelines for how you do your job.
  
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  
• Win as a team - make big things happen by working together and being open to new ideas.
  
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  
• Drive results and growth.
  
• Respect and promote inclusion & diversity.
  
• Do what's right for each other, our customers, investors and our communities.
  

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
  

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Employee Communications; Prioritization; Communication

National Pay Range: $22.41 USD-$52.51 USD Illinois Pay Range: $23.81 USD - $46.21 USD Colorado Pay Range: $25.21 USD - $48.31 USD Hawaii Pay Range: $29.41 USD - $44.11 USD Washington DC Pay Range: $32.21 USD - $48.31 USD Maryland Pay Range: $26.61 USD - $48.31 USD Minnesota Pay Range: $25.21 USD - $44.11 USD New York Pay Range: $26.61 USD - $52.51 USD Washington Pay Range: $25.21 USD - $50.41 USD California Pay Range: $25.21 USD - $52.51 USD New Jersey Pay Range: $28.01 USD - $50.41 USD Vermont Pay Range: $26.61 USD - $42.01 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

5-7 Years