Social Communications Manager, Incident Management Office

This role may also be located in our Playa Vista, CA campus.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following:

• Bachelor�s degree or equivalent practical experience.
  
• 5 years of experience in a project management or management role.
  
• 4 years of experience working with incident response management, risk mitigation, customer support and social media communications.
  
• 4 years of experience in escalation management, executive communications, and making time-critical decisions with incomplete information.
  

• Experience working cross-functionally with PR, Marketing, Product and Legal teams.
  
• Experience designing and executing operational exercises.
  
• Experience managing communications on public platforms, including social media.
  
• Experience in crisis response strategy and copywriting under timely, strict deadlines.
  
• Experience with writing executive communications.
  
• Experience developing and delivering training content.
  
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As a Social Communications Manager in YouTube's Incident Management Office (IMO), you will lead training and exercises for IMO and develop and execute external communications for platform outages as a dotted-line report to Team YouTube (TYT). You will own training development, lead crisis simulations, advise on skills growth, manage projects, update leadership in crises, simplifying complex technical issues for our audience.

The role requires weekend coverage shifts (up to 3 weekend/holiday days a quarter) and fixed availability during weekdays, typically 10:00am - 6:00pm ET. The exact weekday schedule may slightly vary due to operational needs.

The US base salary range for this full-time position is $108,000-$155,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

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• Design, implement, and operationalize processes and training plans for the Incident Management Program and outage workflows, which include 24x7 issue detection, internal escalation flows to engineering, and DiRT testing exercises.
  
• Oversee onboarding of new Incident Managers by regularly updating training materials while owning and executing the Incident Management Office's exercise program as well as testing for operational vulnerabilities.
  
• Lead global 24x7 strategy to publish proactive, external communications for platform outages and known issues across community and social channels.
  
• Write messaging and copy, and co-ordinate with international teams for localized communication plans and social agents for social media platforms responses for Team YouTube.
  
• Manage internal partnerships with Product and Marketing teams to integrate and amplify communications including brand social handles and in-product integrations.
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.