Skyward Student Software Analyst

To support the vision, mission, and strategic priorities of ESC Region 12. The Skyward Student Software Support position will provide consulting and software support for the Skyward Student Information Services software for participating Texas school districts.

• At least 2 years of relevant experience preferred
  
• Bachelor degree preferred
  
• Citizenship, residency or work visa requiredExperience as a user/trainer at district/campus level for Skyward Student Information SoftwareExperience at a Texas school district, preferred
  
• Possess working knowledge of Skyward Student Information Software
  
• Knowledgeable in school processes and procedures including:
  

+ Student Attendance Accounting

+ Master Schedule Building/Student Scheduling

+ Grade Reporting/Transcripts/GPA

• Working knowledge of Texas Data Systems (TSDS) processes
  

• Excellent communication skills, both written and verbal
  
• Excellent computer skills in Microsoft Office and Google Apps
  
• Possess excellent communication, public relations and interpersonal skills
  
• Able to handle multiple tasks, work under pressure and meet deadlines - both independently and as part of a team
  
• Express positive attitude, enthusiasm and excellent people skills
  
• Positive attitude, dependable, team player
  
• Ability to implement policy and procedures
  
• Handle critical deadlines, demonstrate initiative in difficult situations
  

• Participate in statewide Skyward SIS activities, including required training, as well as providing research and evaluation as appropriate for the purpose of software development
  
• Provide technical/consultative support in Student Information System (SIS) software operations and related software products to contracted LEAs
  
• Support and assist contracted LEAs in proper coding of all PEIMS and other state-required student data reporting within local and state-mandated deadlines
  
• Document details of customer cases for future support reference
  
• On-site visits to school districts for training and/or problem solving, if warranted
  
• Escalate and communicate issues efficiently in order to achieve quality resolutions quickly
  
• Train local school district users in the proper procedures for the utilization of the supported Skyward Student Information Services software
  
• Assist in the preparation of materials, media and presentation data for workshops
  
• Pursue Skyward Certification
  
• Support internal ESC 12 functions and core values
  
• Participate in ESC Region 12 and/or other professional development opportunities
  

All positions at ESC 12 are defined as security-sensitive. Security-sensitive positions are those which require employees to be entrusted with certain types of data, whether electronic or in paper form. Those data elements, as defined by the ESC 12 Data Classification and Handling Policy may include, but not limited to:

• Sensitive Personal Information (SPI)
  
• Personally, Identifiable Information (PII)
  
• Protected Health Information (PHI)
  
• Family Educational Records (FERPA Data)
  
• Federal Tax Information (FTI)
  

It is the employee’s on-going responsibility to safeguard this type of data and to report any instance of lost or stolen data.

• ESC Region 12 provides monetary contribution up to $575 per month to use for employee/family healthcare and supplemental benefits.
  
• Employee earns state personal, sick and vacation leave.
  
• All employees contribute to both: Teachers Retirement System (TRS) and Social Security retirement.
  

Salary commensurate with experience and certifications completed

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Travel within the region, state, and nation when appropriate

Standard office equipment including personal computer and peripherals

Prolonged sitting, occasional bending/stooping, pushing/pulling, and twisting

Repetitive hand motions including frequent keyboarding and use of a mouse; occasional reaching

Occasional light lifting and carrying (less than 15 pounds)

May work prolonged or irregular hours, frequent regional travel, occasional statewide travel, and out-of-state travel

Manage multiple tasks and work cooperatively with others,

Maintain a calm attitude in demanding situations,

Make changes and adapt to various responsibilities on an ongoing basis, and

Work with frequent interruptions, tight deadlines, and limited office space.