SkyOps Flight Coordinator

About the Role:SkyShare is seeking a Flight Coordinator for our private aircraft and the clients who own/charter them. This position will provide immense job satisfaction for the unique individual who thrives on challenges and wants to be part of a rapidly growing team of experts committed to delivering outstanding service and maintaining the highest standards of safety for our customers.

The Mission for this Position:Are you ready to launch your career in Business Aviation? Whether you’re passionate about pilots, airplanes, or airports, this position offers an exciting gateway to the industry. With opportunities to grow in areas like Charter Sales, Piloting, Accounting, and Maintenance, we’re looking for someone eager to thrive and evolve with SkyShare.

Right Person, Right Seat:The ideal candidate demonstrates a genuine passion for aviation and possesses excellent communication skills. We’re looking for someone with a strong work ethic, sharp attention to detail, and a willingness to embrace and learn the many facets of the aviation industry.

You must possess SkyShare's core values:

• Fueled by Passion: Approaches work with energy, enthusiasm, and a commitment to excellence. Demonstrates a love for aviation and a drive to deliver exceptional results.
  
• Team Alignment: Works collaboratively across departments, aligning goals and actions with the broader team to ensure seamless operations.
  
• Deliver the Wow: Creates memorable and high-impact experiences for customers, colleagues, and partners by exceeding expectations.
  
• Solutions Focused: Approaches challenges with a proactive, problem-solving mindset to ensure efficiency and effectiveness.
  

About Us: SkyShare has been named one of Utah's fastest 100 growing companies in the state and the Inc 5000's fastest-growing companies in the nation for the past four years. With operational bases in Ogden and Salt Lake City, UT, we offer the West's premier fractional aircraft ownership program, private aircraft charters, and managed aircraft services. Additionally, we operate FBO/Fuel services at the Ogden Airport and Gnoss Field Airport in Novato, CA.

Job Responsibilities:

• Taking inbound flight requests from all clients via phone, email, or text. Ensures all booked flights are input into the scheduling system and sends itineraries for clients. Ensures focus and efficiency of scheduling.
  
• Ensures that all information for each flight, including catering, car rental, routing, passengers, etc, has been accurately collected
  
• As customers request changes or cancellations, ensure that all data is appropriately changed or canceled and communicated to the appropriate parties in a timely manner
  
• Confirm ground transportation/Catering in positions prior to departure/arrival as needed
  
• Monitors the status of all planned flights and flights in progress from the point of origin to the final destination (flight following)
  
• Resolve service requests, questions, or complaints and escalate as needed. Following up with owners about service issues and escalating as necessary
  
• Develop a good rapport with customers, owners, and their assistants to ensure that exceptional customer service is provided at all times
  
• Identifies, anticipates, and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality, and maintenance issues. Advises appropriate personnel of potential/actual delays and conditions affecting the safety of flight.
  
• FBO selection and database upkeep, coordinate catering requirements and other passenger requirements with the FBO
  
• Facilitate open communication, team spirit, and team concepts with Company pilots, fellow coordinators, maintenance, and office personnel
  
• Follow safe, efficient, and regulatory-compliant practices
  
• Maintaining an upbeat and professional appearance and attitude
  

Qualifications:

• High school diploma or equivalent
  
• Minimum of 3 years of customer service or hospitality experience
  
• Experience in customer-facing roles, such as:
  

+ Front-line retail

+ Call center

+ Customer service

+ Sales

• Ability to work as part of a team and independently, in a high-stress and fast-paced environment, and perform multiple tasks while paying close attention to detail
  
• Highly motivated and organized with excellent verbal and written communication skills
  
• Proficient computer skills, including Google Suite and Microsoft Office
  
• Must have an energetic, friendly & outgoing personality
  
• Demonstrates excellent customer service skills with all customers, owners, co-workers, and management
  
• Ability to maintain strict confidentiality in all cases involving clients, client aircraft operations, and when dealing with sensitive or security issues
  
• Willing to work days, nights, weekends, and holidays with on-call shifts as well
  
• At least 18 years old with a valid driver�s license
  
• Familiar with Jet Insight or similar aviation scheduling software, and the Aviation Industry is a plus, but not required
  

Personal/Character Requirements:

• Adaptability and Change Management: Exhibits a safety-first mindset and the ability to adapt quickly to changing environments and demands.
  
• Effective Communication: Demonstrates exceptional oral, written, and interpersonal skills, ensuring professionalism and clarity in all interactions.
  
• Responsiveness: Possesses excellent decision-making and problem-solving skills, consistently demonstrating high accountability in all actions.
  

Salary, Schedule, and Perks:

• Salary: $55,000 annually
  
• Schedule: 4 on, 3 off (including some nights and/or weekends)
  
• Health Benefits:
  

+ Medical insurance with partial company contribution

+ Optional dental and vision plans

• Life Insurance: Employer-paid for your peace of mind
  
• Retirement: 401(k) Plan with employer match options
  
• Time Off: Generous paid vacation and sick leave policies
  
• Travel Perks: Enjoy free flights on unoccupied trips
  

Location:

• This position is based in our Salt Lake City, UT, office.
  

To learn more about SkyShare and explore our open positions, please visit our website at www.SkyShare.com.