Sheraton Myrtle Beach - Front Desk Agent

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
  
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
  
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
  
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
  
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
  

• High school diploma or equivalent; experience in a hotel or related field preferred.
  
• Familiarity with hotel management software and Microsoft Office suite.
  

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
  
• Medical, Dental, and Vision Coverage
  
• Short-Term and Long-Term Disability Income
  
• Term Life and AD&D Insurance
  
• Paid Time Off
  
• Employee Assistance Program
  
• 401k Retirement Plan
  

PROPERTY INFORMATION:

Connected to Myrtle Beach Convention Center in the city's business district, this South Carolina hotel offers in-room massages, on-site dining and an indoor heated pool with a sundeck. A flat-screen cable TV and small refrigerator are featured in the spacious rooms at Sheraton Myrtle Beach Convention Center Hotel. Ocean view rooms are available. Sheraton Myrtle Beach Hotel guests can work out in the state-of-the-art fitness center featuring aerobic equipment with individual TV monitors. Massage services are offered as well.

Application deadline for Colorado positions: