Service Technician

Neighborly Communities is in search for a Service Technician to join our team at The Grove Apartments!!

Pay Range: $17.00-$21.00

Our Mission

Neighborly Communities’ mission is to build an outward, disciplined and data-informed corporate culture where market/site selection, design, development, construction, and property/asset management are all perfectly aligned to deliver a best-in-class human experience to the Oregon, Washington, Idaho and Utah multi-family markets.

General Description

The Service Technician position plays a vital role in assisting the Service Manager with the maintenance operations of Neighborly Communities’ properties. This role ensures that all maintenance tasks, unit make-ready turns, property improvements, and resident services are carried out to the highest standards. The Service Technician addresses maintenance-related issues with a positive attitude, supports the maintenance team with daily tasks, and ensures compliance with safety regulations and legal standards.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Essential Duties and Responsibilities

This job description is not intended to be all-inclusive. Additional responsibilities may be assigned as needed to support the success of the community and company objectives.

• Manage maintenance operations for Neighborly Communities Properties in compliance with state and federal laws, Fair Housing regulations, landlord-tenant laws, and OSHA standards.
  
• Assist the Service Manager with the apartment make-ready process, including conducting pre- and final move-out inspections, overseeing maintenance repairs, coordinating painting, and scheduling vendor services.
  
• Help maintain the grounds and amenities to meet the properties' standards.
  
• Complete various assigned tasks such as unit turnovers, grounds cleanup, grounds inspections, work orders, and, if applicable, swimming pool maintenance.
  
• Possess in-depth knowledge of all Fair Housing regulations.
  
• Provide exceptional customer service to residents, striving to exceed maintenance expectations.
  
• Maintain regular and reliable on-site or in-office attendance in accordance with the attendance policy outlined in the personnel manual.
  
• Schedule and conduct monthly, biannual, and annual inspections, which may include apartment inspections, backflow testing, safety inspections (lighting, etc.), fire extinguishers, and fire suppression systems.
  
• Ensure the cleanliness, safety, and OSHA compliance of the shop and equipment.
  
• Maintain a professional appearance by wearing Neighborly Communities logoed apparel and displaying your issued Neighborly Communities badge.
  
• Occasionally assist with the after-hours emergency on-call rotation, being available on weekends and after hours.
  
• Show consistent self-accountability by scheduling, preparing for, and conducting a monthly 3A+ SAM with your supervisor, and reporting the outcomes of these meetings to Human Resources.
  
• Attend Safety Meetings If assigned.
  
• Maintain expert-level knowledge of all property maintenance platforms, including but not limited to Leonardo, SharePoint, and ResMan.
  
• Embrace the principles of the Outward Mindset.
  
• Complete all required training through GraceHill and any other assigned courses or seminars, including Outward Mindset Gatherings, Outward Performance, and other related trainings.
  
• Perform any other related duties as assigned by management.
  

Required Knowledge, Skills, and Abilities

• Proficient in the Microsoft Office Suite.
  
• Possess strong communication, organizational, and time management skills.
  
• Capable of maintaining confidentiality and handling sensitive information with discretion.
  
• Demonstrates clear and professional communication both verbally and in writing.
  
• Able to balance team and individual responsibilities effectively.
  
• Works well independently and as part of a team.
  
• Skilled at managing multiple competing priorities and deadlines while maintaining a strong attention to detail.
  
• Strong organizational and time management skills, coupled with effective communication abilities.
  
• Familiar with Fair Housing Guidelines.
  
• Motivated to respond promptly to the needs and requests of the Community Manager.
  
• Enjoys interacting with others, putting a premium on Outward Mindset concepts
  

Education and Experience

• High school diploma or equivalent.
  
• At least one (1) year of maintenance repair experience.
  

Certificates, Licenses, Registrations:

None.

Physical demands and work environment

• Frequently required to stand.
  
• Frequently required to walk.
  
• Frequently required to sit.
  
• Frequently required to utilize hand and finger dexterity.
  
• Frequently required to travel to sister properties and other Neighborly functions.
  
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
  
• Continually required to talk or hear.
  
• Continually Required to work in an on-site setting during all open business hours.
  
• Frequently exposed to outside weather conditions.
  
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials.
  
• While performing the duties of this job, the noise level in the work environment is usually moderate.
  
• The employee must occasionally lift and/or move up to 50 pounds.
  
• Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.
  

Benefits:

• 401(k)
  
• Health Insurance
  
• Dental Insurance
  
• Vision Insurance
  
• Health Savings Account
  
• Life Insurance
  
• Paid Time Off
  
• Associate Rent Discount
  
• Employee Assistant Program
  

About Neighborly Communities

Central to the Neighborly Way is our unrelenting commitment to an outward mindset. This means we are self-aware and accountable to our work and how we impact others. We believe in growth and strive to invest in all our employees.

How do we do it?

We listen and assess the impacts we have on everyone we interact with.

We strive to see all as a person and are invested in your growth with us.

We trust and value the opinions of all our employees and others we impact.

We approach, rather than avoid, conflict in a spirit of collaboration, rather than combat or compromise.

We hold ourselves to a standard of excellence in all we do and how we do it.

This commitment to mindset, conflict, and excellence is not just about being good people, which we value, but also about delivering the best business results for ourselves and those we serve. Those excellent results include our communities winning “Best Apartments in the Willamette Valley,†five years running (2000-2024).

Neighborly Communities prioritizes the safety of team members, residents, and our vendors. As a drug-free employer, we adhere to Federal Guidelines and mandate a drug screening at the time of job offer, covering all controlled substances, including Marijuana.

Watch this video for a simple introduction to The Outward Mindset:

Outward Mindset Intro Video