Description:
Are you a hands-on problem solver with a passion for customer service and technology?Cambridge is seeking a
Service Technician to support our innovative S-Series and V-Series product lines. This role is ideal for a driven and customer-focused professional who thrives on troubleshooting, building relationships, and making a real-world impact through technical support.As a Service Technician, you’ll play a key role in the performance and reliability of our HVAC systems. Your responsibilities will include:
- Delivering phone-based technical support for S-Series and V-Series equipment
- Logging detailed customer interactions and resolutions in our CRM platform
- Collaborating with engineering, operations, and supply chain teams to resolve product issues and improve quality
- Assisting in the creation and delivery of contractor and customer training materials
- Supporting safety, quality, and continuous improvement initiatives
- Traveling (up to 50%) to customer sites for diagnostics, training, and field support
- Representing Cambridge�s core values and commitment to excellence in every interaction
Requirements:
What You'll Bring:- High school diploma or equivalent
- 3-5 years of experience in customer service and/or HVAC-related field
- Background in technical product support within HVAC or similar mechanical systems
- Excellent troubleshooting and remote problem-solving abilities
- Strong communication and interpersonal skills
- Proficiency with CRM systems and accurate recordkeeping
This is more than a support role-it's a chance to grow your technical expertise, shape the customer experience, and help deliver exceptional solutions in the field. You’ll join a supportive, collaborative team that values innovation, integrity, and continuous improvement.If you're ready to take the next step in your career, apply today and make a lasting impact.
We welcome differences in form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, gender identity or expression and veteran status. All applicants who share this goal are encouraged to apply and we look forward to hearing from you.
Salary
USD 45,493 - 59,208 /yearly
Yearly based
Remote Job
Worldwide
MO , United States
