Service Coordinator

WHO WE ARE

Red E, LLC is a Fargo, North Dakota Engineering based company that specializes in the development, sales and service of specialty products for agricultural equipment. As a fully integrated company with over 40 team members, we utilize the latest tools and technology to provide value added parts and services to farmers around the world.

Red E has seen incredible growth in its 13-year history with notable achievements including No. 923 on the 2021 Inc. 5000 list of the fastest-growing private companies in America, No. 1962 on the same list in 2023, and the 2023 Small Business Persons of the Year for the state of North Dakota. Red E offers more than a job, it's an opportunity to be part of helping farmers feed the world. Be a part of a team that is ringing the bell of excellence and making a difference every day!

Our team members regularly flex into multiple roles and departments especially during the busy season, so adaptability and collaboration are essential to our success.

Due to our continued growth and success, we are on the search for a skilled Service Coordinator to join our team.

WHO WE'RE LOOKING FOR

You will be working with a team of talented business professionals focused on meeting the needs of customers to solve a wide variety of engineering and equipment needs.

We offer an opportunity to grow in your career and expertise as you work in a collaborative team environment, help streamline our internal processes, grow the business, and learn and develop new skills through a variety of tasks and projects. You will serve as a trusted advisor and set a positive and encouraging example in the process.

• Coordinate Rebuild Schedule jobs though use of maps and Master Rebuild Sheet
  

• Must be able to pick up agriculture parts diagrams fast and respond clearly to customer or team questions.
  
• Monitor weather conditions for upcoming weeks and make changes to the schedule as necessary
  
• Continuously find ways to improve the efficiency of the rebuild team
  
• Contact customers to schedule jobs
  
• Review job specifics with the customer
  
• Verify the location and condition of the machine
  
• Coordinate with field leads on next weekly projects ahead.
  
• Track time of Rebuild team while on jobs
  
• Use time tracking apps for tracking jobs status
  
• Administer the teams� hours and submit for approval
  
• Verify with warehouse parts returns from the Rebuild Team
  
• Assist with billing Rebuild Service Invoices
  
• Keep invoices up to date and ready for invoicing when the jobs are finished
  
• Review Credit Card receipts for billable purchasing for Rebuild jobs
  
• Coordinate sub-assembly of any parts that can be sub-assembled
  
• Take inbound Rebuild Service call issues.
  
• Provide backup support to other departments as needed
  
• Verify orders are ready for Rebuild team
  
• Update sales team as to how many rebuilds can still be sold for a given time period.
  
• Assist with maintaining ongoing yearly service team schedules, including scheduling new rebuilds, staying in contact with customers who have rebuilds scheduled, and working with the Service Director to make sure the rebuild crew is prepared for weekly rebuilds
  
• Works with minimal supervision.
  
• Understands the complete process of a service dept.
  
• Schedule appointments for clients, answering phones and tracking clients service records.
  
• Accurately process customer quotes, invoices & pack slips
  
• Performs other duties as assigned.
  
• Maintain customer relationships with order follow up inquiries
  
• Take payments over the phone and in person
  
• Communicate with warehouse regarding order status changes and/or backordered inventory
  
• Coordinate supplies needed for rebuild team.
  
• Attend Monday morning Rebuild Team Meetings
  
• Proficient using Teams for communicating and capturing information related to jobs.
  

Ideal Candidate Should have

• High School Graduate
  
• 2+ years of Customer Service experience; Ag experience preferred but not required
  
• Ability to build strong, influential relationships, maintain confidentiality, and exhibit professional composure
  
• Exceptional attention to detail, strong organizational skills, and effective time management skills
  
• Effective oral and written communication skills and excellent interpersonal skills
  
• Ability to effectively communicate information about the company in a positive manner to prospective clients
  
• Ability to work independently and cooperatively as part of a team to achieve shared goals
  
• Proficiency with technology including e-mail, internet, and Office 365 applications
  
• Experience with using a CRM system (HubSpot, Salesforce, etc.) preferred
  
• Ability to quickly adapt to change and work with diverse customers
  
• Farming background and/or experience in farming industry is a plus
  

HOW WE'RE DIFFERENT

Plain and simple, it's our culture and drive for excellence. We are a closely knit team that strives for being the best that we can be. In fact, a recent employee survey about our culture revealed key words like Family, Caring, Genuine, Team Focused, Collaborative, and Hard Working. We value and prioritize in-person collaboration at the office. We strive to focus in the following 4 key areas to create an excellent workplace:

• Leadership: Be the best example through servant leadership. Allowing others to feel a sense of ownership and pride in what they do.
  
• Purpose: Understand what we do and why we do it. Truly know we are making a difference and helping farmers feed people around the world. Constantly strive to bring the best services and products to the marketplace.
  
• Opportunity: Continual improvement while looking for new products and services that make a difference in people's lives.
  
• Growth: If we aren't growing, we aren't winning.
  

In addition to awesome co-workers and a great company culture, Red E provides eligible employees with:

401K Retirement Plan with Company Match

Health, Dental, & Vision Insurance Plan options

Life and Disability Insurance Plan options

Supplemental Voluntary Benefits

Paid Time Off (PTO) and Paid Holidays

Paid Volunteering Time

Matching Charitable Gift Fund

Quarterly Team Building Events

Modified Flex Time Plan

Profit Sharing

To learn more about our organization, check out our YouTube Videos and Facebook posts at:

https://www.youtube.com/playlist?list=PL-O8PgplQLqcJWqyQXMSNNqSp3UYxGdtb

https://www.facebook.com/GoRedEAg

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
  
• 401(k) matching
  
• Dental insurance
  
• Health insurance
  
• Life insurance
  
• Paid time off
  
• Vision insurance
  

Work Location: In person