Service Advisor

The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.

• Customer Service and Communication:
  
• Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
  
• Conduct visual inspections or road tests (as needed) to gather information.
  
• Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
  
• Obtain customer authorization for repairs before proceeding.
  
• Provide regular updates on service progress and address any customer questions or concerns promptly.
  
• Explain completed repairs and associated charges in detail.
  
• Follow up with customers after the service to ensure satisfaction and address any lingering issues.
  
• Service Process Management:
  
• Schedule service appointments according to technician availability and customer needs.
  
• Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
  
• Liaise with technicians, accurately communicating customer concerns and repair details.
  
• Track service progress and ensure timely completion within quoted timeframes.
  
• Process customer payments and ensure accurate invoicing.
  
• Maintain detailed service records for each vehicle.
  
• Technical Knowledge and Parts Management:
  
• Possess a strong understanding of automotive systems and common repairs.
  
• Stay updated on new technologies and service procedures.
  
• Research parts availability and pricing to provide accurate estimates to customers.
  
• Additional Responsibilities:
  
• Uphold safety regulations and shop protocols within the service department.
  
• May perform basic inspections or prepare vehicles for technicians.
  
• Other duties as assigned
  

• Demonstrates a high �HQ†(Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
  
• Education: High school diploma or equivalent.
  
• Certifications: A valid driver's license
  
• Skills:
  
• Strong understanding of automotive terminology and mechanical principles.
  
• Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
  
• Customer service focuses on building trust and rapport.
  
• Ability to actively listen, identify customer needs, and address concerns effectively.
  
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
  
• Proficient in computer skills and dealership management software (DMS).
  
• Ability to work independently and as part of a team.
  

• Open Service Appointment Schedule - customers schedule service appointments with us when it�s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
  
• Career Path - Swickard isn�t just a J-O-B. You�ll learn and grow into different roles and be able to take on new leadership responsibilities.
  
• Ongoing training and support
  
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.
  

• Insurance: medical, dental, vision, life and pet insurance
  
• Optional disability coverage
  
• 401k plan - invest in your future!
  
• PTO and paid Holidays
  

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
  
• We�re a hospitality company that happens to sell cars, parts, and service.
  
• We are a team. Everyone plays a role in our success.
  
• Culture: Our culture is defined by a few core principles: We want to be our customers� favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
  
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
  
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
  

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?