Service Advisor

We are seeking a knowledgeable and customer-focused Service Advisor to join our dynamic team. The ideal candidate will possess a strong background in automotive service and repair, with the ability to communicate effectively with customers and provide exceptional service. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction while managing service operations efficiently.

Service Advisor or Manager experience is required.

• Greet customers and assess their vehicle service needs, Writing repair orders, organization, great communication and follow through with excellent customer service skills.
  
• Utilize knowledge to covey recommendations and recommend appropriate services.
  
• Manage service writing tasks, documenting customer requests and technician recommendations accurately.
  
• Upsell additional services based on customer needs and vehicle condition, enhancing overall customer experience.
  
• Collaborate with service technicians to ensure timely and effective completion of repairs.
  
• Handle cash transactions and maintain accurate records of services performed.
  
• Provide estimates for repairs and maintenance, ensuring transparency in pricing for customers.
  
• Maintain a clean and organized service area while adhering to safety protocols.
  

• Previous experience in a dealership or automotive service environment is preferred.
  
• Strong understanding of automotive diagnostics, mechanical systems, and vehicle maintenance practices.
  
• Excellent customer service skills with the ability to communicate technical information clearly to customers.
  
• Experience in upselling services and products related to automotive repair.
  
• Familiarity with auto estimating processes and service writing techniques.
  
• Knowledge of various automotive systems including air brakes, alignment, suspension, tire services, diesel engine repair, shocks & struts, and auto body repair is advantageous.
  
• Ability to work collaboratively in a fast-paced environment while managing multiple tasks effectively.
  
• Cash handling experience is required. Join us as we strive to provide top-notch automotive services while fostering a positive work environment that values teamwork and professional growth.
  

Job Type: Full-time

Pay: $60,000.00 - $105,000.00 per year

Benefits:

• 401(k)
  
• Dental insurance
  
• Health insurance
  
• Paid time off
  
• Vision insurance
  

Ability to Commute:

• Bennington, VT 05201 (Required)
  

Ability to Relocate:

• Bennington, VT 05201: Relocate before starting work (Required)
  

Work Location: In person