Senior Computer Analyst

Overview:

AVATAR Computing is a “Mission First†company with a passion for supporting complex technical requirements for the government and its industry partners. Military service runs deep in our veins, with three generations of Air Force in our family. For over 15 years, AVATAR Computing has developed unique solutions for the government’s most complicated problems. AVATAR combines creative out of the box thinking with agile management that maximizes productivity. This approach is set against the background of working in government systems for many years to create a new vision of how to solve problems and put our government projects into a position to succeed for the future.

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with “fierce determination, fearless integrity, and passionate service.†Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:

• Smart people with a passion for technology
  
• Ability to solve challenging business problems
  
• Self-directed professionals
  
• Hunger to continually learn and grow
  

Responsibilities:

• Provide Tier 1 troubleshooting support for incoming calls and email for designated shift on 24/7 service desk: Contiguous United States (CONUS), Pacific Air Forces (PACAF) and United States Air Forces in Europe (USAFE)
  
• Answer incoming calls and respond to email incidents and requests for assistance in accessing or utilizing applications supporting the military and civilian human resource applications
  
• Create a trouble ticket in the incident management application for each phone call and email incident, problem, or request reported by the customer. Trouble tickets shall be categorized and assigned in accordance with established TTPs
  
• Create, reset and unlock user accounts and passwords for applications assigned
  
• Triage customer concerns and if the problem is determined not to be related to a technical issue with A1 DTA managed applications, the caller shall be redirected to the appropriate point of contact. The Contractor shall include information and advice on how to communicate the problem to ensure the caller and the point of contact understands the problem
  
• Monitor the A1SD group email inbox daily and create trouble tickets for all incidents, requests and problems submitted and resolve or escalate trouble tickets to Tier II technical personnel
  
• Shift is 2-11pm
  

Qualifications:

• A+ or Network+ Certification
  
• Security+ Certification (instead of A+ or Network+) desired
  
• Prior experience as Help Desk or Service Desk analyst
  
• Active Security clearance
  

This job posting sets forth the authorities and responsibilities of this position, which may be changed from time to time as shall be determined. AVATAR Computing, Inc. is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.

Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
  
• Health insurance
  
• Paid time off
  

Work Location: Hybrid remote in JBSA Randolph, TX 78150