Security & Training Manager | Full-Time | BOK Center

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:

The Security & Training Manager is responsible for the management and performance of the Security team and for developing, delivering, and overseeing comprehensive training programs for all security personnel. This role is critical to the professional development and effective onboarding of new security hires. Additionally, this position will be responsible for educating non-security employees on crucial security matters. The Security & Training Manager will also perform the essential duties of a Security Officer, including filling shifts as needed, to maintain a safe and secure environment for a 20,000-seat event center and a large convention center. The ideal candidate will have a strong background in physical security in a high-volume environment, a commitment to best practices, and the flexibility to work various shifts, including nights, weekends, and holidays, to accommodate operational and training needs.

This role pays an annual salary of $60,000 - $68,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until October 31, 2025.

Responsibilities:

Security Officer Duties (as needed):

• Perform all essential duties of a Security Officer, including responding to incidents, working scheduled shifts and ensuring a safe environment for all.
  

Management and Supervision:

• Provide oversight, direction, and supervision of all matters related to security training.
  
• Coordinate and supervise specific event-related security as required.
  
• Adopt a customer service philosophy and public relations approach to the performance of all duties and establish and promote this philosophy with department staff.
  
• Serve as liaison and work closely with event organizers, show managers, show contractors, and staff in all matters involving show security/traffic and safety.
  
• Work with all entities to ensure effective operation and adherence to security policies, procedures, and protocols.
  
• Maintain effective working relationships with police, fire watch, EMS, and other security personnel and/or safety organizations.
  
• Support scheduling of guards for day-to-day operations and special events.
  
• Adjust and update work schedules to reflect cost efficiency and building activity.
  
• Handle complaints, disturbances, or related problems with the public, staff, or promoters.
  
• Attend department meetings and weekly staff meetings.
  
• Develop and maintain a harmonious working relationship with all other departments.
  
• Attend events deemed necessary by leadership, including but not limited to events where a safety or security risk is elevated and/or events where severe weather is forecasted for the local area.
  
• Be responsible for planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources department; addressing complaints and resolving problems.
  
• Keep subordinate personnel adequately informed of performance expectations and handle employee concerns.
  
• Ensure proper training and development programs for security staff to ensure ongoing improvement and professional growth.
  

Training Responsibilities:

• Design, develop, and implement training curricula for all security personnel.
  
• Conduct initial onboarding training for all new security officers.
  
• Develop and execute training programs for security staff as well as non-security personnel, including coordination with external resources.
  
• Deliver recurring and specialized training sessions on critical security topics, including: Physical security principles and practices for large venues , National Incident Management System (NIMS) principles and application , Active Shooter preparedness and response , De-escalation techniques and conflict resolution , Report writing and documentation , Access control systems and procedures for high-traffic areas , Patrol procedures and observation skills , and Crowd management strategies and techniques.
  
• Develop and deliver essential security training to non-security employees, including: Emergency response protocols, Shelter-in-place procedures, Evacuation plans and procedures, and Basic crowd management awareness for front-line staff.
  
• Provide hands-on instruction and practical exercises to reinforce learned concepts, including drills and simulations.
  
• Oversee and coordinate the certification process for First Aid, CPR, and AED for all security personnel, and act as a certified trainer if qualified.
  
• Assess training effectiveness and make continuous improvements to programs.
  
• Maintain accurate training records and documentation.
  
• Collaborate with security management, event operations, and other departments to identify training needs.
  
• Act as a mentor and resource for security officers.
  
• Be willing to work flexible hours, including evenings, nights, weekends, and holidays, and to come in for different shifts to conduct training as required.
  
• Train and maintain standards for guards and other personnel in protective procedures, first aid, fire safety, emergency procedures as well as all functional areas of the OVG Tulsa Security Department.
  
• Participate in training programs (fire drills, shelter in place, active shooter, and evacuation in place) for full-time and part-time employees.
  
• Oversee onboarding for new security personnel.
  

Qualifications:

• Education and/or Experience:
  

+ Bachelor’s degree in Criminal Justice, Business or related field preferred but not required.

+ Minimum of three years of responsible management experience in security or law enforcement, with demonstrated responsibility for security, safety, investigations and asset and infrastructure protection.

+ 5+ years of experience in physical security operations, with significant experience in a high-volume, dynamic public-facing environment, such as entertainment complexes, resort properties, or large-scale integrated facilities.

+ Demonstrated experience in training and adult education, including developing and delivering curricula.

+ Police and/or law enforcement background preferred.

+ High school diploma or equivalent required.

• Certificates, Licenses, Registrations:
  

+ CPR certification and other emergency/life-saving techniques.

+ Be licensed and insured to operate a motor vehicle in the United States.

+ CLEET Certification preferred but not required.

+ NIMS (National Incident Management System) training certification required within 60 days of start date.

+ Active Shooter training certification preferred.

+ Ability to be certified in First Aid, CPR, and AED within 60 days of hire (Prior certification as an instructor is highly desirable).

• Skills and Abilities:
  

+ Strong knowledge of the problems, issues, philosophies, principles, tactics, and procedures related to the management of security and safety services.

+ Knowledge of relevant local, state, and federal laws and regulations, court decisions and ordinances that affect security operations.

+ Excellent verbal and written communication skills, as well as skills in labor and interpersonal relations.

+ Demonstrated knowledge of principles and techniques of planning, implementing and supervising a facility security force.

+ Ability to handle conflicts, make common sense decisions and exercise proper action during high tension and stressful situations.

+ Ability to operate equipment such as light trucks, Gator, pallet jacks, forklifts, fire extinguishers or other light power equipment.

+ Ability to operate portable radio and standard office equipment including copier and scanning.

+ Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.

+ Ability to organize and prioritize work to meet deadlines.

+ Ability to work independently, exercising judgment and initiative.

+ Ability to remain flexible and adjust to situations as they occur.

+ Required to speak and understand basic English well enough to converse with customers, supervisors, and employees.

+ Strong understanding and practical application of de-escalation techniques and conflict resolution in public settings.

+ Proven ability to teach and implement emergency responses, shelter-in-place, evacuation, and crowd management strategies.

+ Strong organizational skills and attention to detail, particularly in record-keeping and program development.

+ Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).

+ Ability to work independently and as part of a team in a dynamic, fast-paced environment.

+ Must be willing to work overtime and adapt to varying shift schedules to meet training demands.

• Computer Skills:
  

+ Operate a personal computer using Windows, Office and other standard office programs and equipment.

• Physical Demands:
  

+ Ability to stand or sit for long hours during events; talk and hear.

+ This position may require work inside or outside of the building, as needed for events.

+ Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing and moderate to loud noises.

+ The employee must occasionally lift and/or move up to 50 pounds.

+ This position requires minimal stooping and lifting, but substantial walking.

+ Ability to stand, walk, and sit for extended periods.

+ Ability to perform physical demonstrations related to security procedures and emergency responses.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our

people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected classâ€) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.