Overview:
Join our team as a day shift, full-time, Central Scheduling Scheduler in Albuquerque, NM.
Thrive in a People-First Environment and Make Healthcare Better
People-First:* We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
Make Healthcare Better:* We use advanced technology to support our team and enhance patient care.
- Lovelace Health System includes six hospitals, 51 healthcare clinics, and seven outpatient therapy clinics, with 619 inpatient beds and employs a team of more than 3,400, including more than 263 healthcare providers.
- Responsibilities: Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
Job Requirements:
- High School Diploma or GED equivalent.
- Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.
- Knowledge of standard office procedures and equipment.
- Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions.
- Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
- Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
- Shows dedication and commitment to patients through dependable attendance and schedule adherence.
Preferred Job Requirements:
- 1+ year healthcare background/experience and/or call center experience.
Job Type: Full-time
Pay: $25.34 - $30.51 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience:
- Medical Office : 1 year (Required)
Work Location: In person
Salary
USD 25 - 30 /hourly
Hourly based
Location
NM , United States Albuquerque, NM, United States
NM , United States Albuquerque, NM, United States
