Sales Intake Manager - Bilingual

We’re seeking a

Sales Intake Manager to lead a high-performing team at the front lines of client engagement. This role is essential to ensuring that every potential client is handled with empathy, urgency, and professionalism. As the first point of contact for people seeking help, your team plays a crucial role in guiding individuals toward the legal support they need - and your leadership will ensure those opportunities are never missed.

You’ll manage both

intake and sales operations, overseeing the full pipeline from initial lead to signed client. This includes supervising a local and international intake team, optimizing workflows, hitting conversion goals, and aligning daily efforts with broader business growth. This is a leadership role with high visibility, offering the opportunity to drive impact and shape the future of client acquisition.

What You’ll Do

• Lead Conversion & Sales Execution
  

Own the process of converting incoming leads into retained clients. Ensure your team communicates quickly and consistently, driving results through effective follow-up and performance-driven outreach.

• Team Leadership & Support
  

Manage and support the intake team, ensuring coverage across all incoming inquiries and maintaining high standards of professionalism. Step in directly when needed to assist with overflow or high-priority contacts.

• Sales Pipeline Oversight
  

Monitor lead activity and movement through the sales pipeline daily. Ensure no opportunity is overlooked, and that each lead is followed through to a clear outcome.

• Coaching & Accountability
  

Provide regular coaching, training, and performance reviews to elevate your team. Hold team members accountable to high standards, focusing on both growth and consistency.

• Process Optimization
  

Continually improve sales and intake workflows to increase efficiency and effectiveness. Test and refine scripts, contact strategies, and workflows based on performance data.

• KPI Management
  

Establish clear performance goals (KPIs) and track team metrics daily. Use insights to refine strategies, coach underperformers, and recognize top contributors.

• Driving Growth
  

Take full ownership of the sales intake funnel. Align your daily efforts with firm-wide revenue goals and contribute to strategic projects aimed at scaling the client base.

• Client Experience Excellence
  

Set the tone for every client interaction. Ensure empathy, professionalism, and urgency are at the heart of every conversation, reinforcing the organization’s commitment to care.

• Cross-Functional Collaboration
  

Work closely with leadership and legal teams to ensure seamless handoff of new clients. Align intake and sales efforts with client service goals and legal operations.

What We’re Looking For

• Sales Leadership Experience
  

3+ years of experience in a sales or intake leadership role, ideally in a legal, healthcare, or professional services setting.

• Bilingual Fluency
  

Must be fluent in

English and Spanish, both written and spoken.

• Accountability-Driven Leader
  

A team player who sets high standards and follows through. Strong coaching skills and the ability to turn potential into performance.

• Client-Centric Mindset
  

Ability to lead with empathy while driving results. Understands that every conversation is a chance to support someone during a critical moment.

• Process-Oriented
  

Always looking for ways to improve workflows, increase conversion rates, and eliminate inefficiencies.

• Strategic and Tactical
  

Can think long-term about growth while also managing the day-to-day operations that drive it.

• Motivated and Reliable
  

A true self-starter who brings energy, initiative, and consistency to their work.

Why You Should Work Here

• Leadership Opportunity
  

This is more than a management role - it’s a leadership opportunity where your work directly shapes client growth and experience.

• Supportive Team Culture
  

Join a collaborative, mission-driven team that values accountability, integrity, and mutual respect.

• Career Growth
  

Be part of a growing organization with opportunities for advancement and professional development.

• Meaningful Work
  

Help people at critical moments in their lives, making a real impact through every successful client intake.

Benefits & Perks

• Health Benefits
  

Comprehensive health coverage to support your wellness.

• Retirement Savings
  

401(k) plan with matching to help you invest in your future.

• Paid Time Off
  

Generous sick leave and vacation, with growth over time.

• Performance Incentives
  

Bonus structure tied to results and key initiatives.

This role offers a unique chance to

lead with purpose, drive real business growth, and elevate the client journey from day one. If you’re a strong sales leader with a passion for people and performance, we’d love to hear from you.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
  
• Health insurance
  
• Opportunities for advancement
  
• Paid time off
  

Application Question(s):

• Are you fluent in Spanish and English?
  
• Can you tell us more about your sales experience?
  
• Do you have experience in client acquisition? If yes, please explain.
  
• Have you ever managed a team before?
  

Ability to Commute:

• Long Island City, NY (Preferred)
  

Ability to Relocate:

• Long Island City, NY: Relocate before starting work (Preferred)
  

Work Location: In person