Sales and Production Coordinator

Pay Range $22-$27 per hour

Arbor Masters is committed to nurturing a culturally inclusive environment that hires, trains, and promotes regardless of race, sex, age, national origin, sexual orientation, religion, political beliefs, veteran status, or any other protected class. We will always cultivate an environment that celebrates differences in our teams at all Arbor Masters branches. We recognize that a diverse and inclusive workforce results in better decision-making, faster and more innovative problem solving, and creates a safe and welcoming environment for everyone.

When you join the Arbor Masters team, you are joining our work family. We want to see our work family continually grow and succeed. This is not just a job; it is a career path! We will equip you with all the experience and training necessary to grow and advance in the company. The opportunity is all yours and what you want to make of it!

The Sales & Production Coordinator assists the division with scheduling projects, tracking progress and expenses, and communicating with other team members, performing various tasks described in more detail below.

Reporting to the Branch Manager, the Sales and Production Coordinator (SPC) is the “face†of the company, ensuring seamless coordination between sales, operations, and customers to deliver consistently exceptional customer experiences. This role manages sales leads, proposals, scheduling, and invoicing. The SPC is a critical link between Arbor Advisors, crews, and customers, optimizing operational efficiency and customer satisfaction. They communicate with customers throughout the process, from receipt of the initial lead to invoicing.

• Receive calls from prospective clients, collecting information (contact info, job site location, communication preferences, etc.).
  
• Assign sales leads to Arbor Advisors based on established sales territories and availability.
  
• Schedule production crews efficiently based on required equipment, route efficiency, customer urgency, etc.
  
• Process daily invoices, manage autopay enrollments, and ensure timely invoice delivery to customers.
  
• Manage and accurately track all clients, contracts, invoicing, expenses, and data management associated with projects in the branch.
  

• Organizational skills - you can manage multiple tasks, prioritize deadlines, and adapt quickly when the situation requires (e.g. rescheduling customers due to weather).
  
• Communication - you have strong interpersonal skills for customer interactions and cross-team collaboration.
  
• Computer proficiency - you have experience with CRM software (SingleOps preferred) and Microsoft office.
  
• Problem solving - you can resolve scheduling conflicts and customer concerns
  
• Experience - ideally you have 2+ years of experience in sales coordination, operations, or customer service. Arboricultural experience is a plus.
  

• Medical Plans effective 60 days following start date
  
• Dental Plan
  
• Flexible Spending Account (FSA)
  
• Retirement Plan: 401(k) (50% Company Match up to 4%/2%)
  
• Short Term Disability
  
• Long Term Disability (100% Company Paid)
  
• $25k AD&D Insurance (100% Company Paid)
  
• Employee Assistance Program (100% Company Paid)
  
• Six (6) Paid Holidays
  
• Paid Time Off (vacation, sick, bereavement)
  
• Professional certification and registration renewals
  
• Professional development training
  

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