S'een 'aa Hit Navigation Center Coordinator

Job Summary

The S’een à¡a Hà­t, Navigation Center Coordinator, will provide programmatic planning services to move the project into operation. This position will work with KIC Departments internally to identify staffing and use of space and form partnerships with outside social service agencies to form Memorandums of Understanding for services provided. Engages in community outreach, including knowledge of and utilization of Housing First Principles, to educate the public about instability and levels of homelessness. This position will finalize operation plans, policies, and procedures for this new program, meeting Ketchikan Indian Community requirements and working collaboratively with the Housing Director.

Job Duties & Responsibilities

Provides program oversight for the unsheltered population day services, coordinates program activities, and performs these duties under the supervision of the Housing Director.

• Serve as the primary point of contact for S�een à¡a Hà­t Navigation Center, collaborating with other agencies to ensure community needs regarding people experiencing homelessness and the imminently homeless population are considered and met.
  
• Develop a plan of operation to determine a time frame, funding limitations, grant requirements, procedures for accomplishing goals and objectives, staffing requirements, and allotment of available resources to various stages of the plan.
  
• Establish a work plan for future staff duties, responsibilities, and scope of authority.
  
• Make recommendations to the Housing Director on the quality of services delivered at the S�een à¡a Hà­t Navigation Center.
  
• Assess the housing needs of the Ketchikan service area and prepare a database of the community needs, working collaboratively with other community partners; Coordinate with the local housing authorities, housing and homeless service providers, and the housing team.
  
• Develop outreach programs and strategies to bring awareness of housing navigation services.
  
• Responsible for the compliance, enforcement, and periodic updating of all policies and regulations; Support, adhere to, and carry all KIC policies, directives, and safety procedures.
  
• Other duties as assigned.
  

Necessary Knowledge, Skills, and Abilities

• Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations.
  
• Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants.
  
• Skills in operating personal computers using a variety of computer software.
  
• Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
  
• Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.).
  
• Ability to learn and apply program/agency operating policies and procedures.
  
• Ability to manage multiple priorities and tasks concurrently and meet deadlines.
  
• Ability to work independently and exercise mature judgment in evaluating specific situations and recommending solutions.
  
• Knowledge of state and federal �best practice†guidelines for clinical and Social Services case management practices; community organization/development principles and processes.
  
• Ability to communicate professionally over the telephone and in person positively and clearly.
  
• Ability to utilize maximum degree of professionalism and diplomacy with those who may be experiencing a high degree of stress both mentally and/or physically (both patients and co-workers).
  

KIC Competencies

Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.

Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.

Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.

Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing

Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.

Working Conditions

The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average.

Conditions of Hire

• May be required to possess and maintain a valid driver's license or capable of obtaining one, as well as be insurable by KIC�s company insurance.
  
• KIC is a Drug-Free Workplace. All employees must adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace. Employees must pass a pre-employment and subsequent random and/or for-cause drug and alcohol screening to be eligible for and maintain employment.
  
• KIC has several positions that must comply with the P.L. 101-630 Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until KIC has received a Federal criminal background check verifying eligibility to work in these programs.
  

This Job Description describes the essential duties and qualifications. It is not an exhaustive statement of all the job duties, responsibilities, or qualifications; management has the exclusive right to alter or add to this job description at any time without notice. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional duties as assigned.

Minimum Education & Experience Required

• High School diploma or GED required.
  
• A Minimum of five (5) years experience working in a trauma-informed environment or practice.
  
• A minimum of four (4) years experience with or understanding center-based providers, inter-community networking, and the ability to adapt to a continually changing atmosphere.
  
• Must possess CPR/BLS or be able to obtain it within 90 days of hire.
  
• Proof of valid driver's license with acceptable driving record.
  

Preferred Education & Experience

• A bachelor's degree in social services, behavioral health, psychology, or a related field is preferred.
  
• A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.