Retail Specialist -Dayton Girl Scout Shop

RETAIL SPECIALIST - Dayton Girl Scout Shop

Girl Scouts of Western Ohio is looking for our next

Retail Specialist - the magic behind the merch! Our Girl Scout Shop is where new adventures begin! Whether it’s a girl getting her very first badge, a troop leader picking up supplies for the next big adventure or a parent choosing the perfect gift for their Girl Scout, the shop is a vibrant, welcoming place that brings the Girl Scout experience to life.

We’re looking for a

Retail Specialist in ourDayton Girl Scout Shop who’s ready to make every guest interaction memorable. You’ll be the friendly face behind the counter and the go-to expert for uniforms, badges, fun branded gear, and all the essentials that help girls shine.

You’d be great in this role if you:

• Love providing in-person customer service and creating a warm, engaging environment
  
• Have experience working in a boutique, gift shop, or specialty retail space
  
• Are comfortable with POS systems, cash and card transactions, and keeping things organized
  
• Are energized by helping others and supporting a meaningful mission
  

Joining Girl Scouts of Western Ohio means becoming part of an inclusive, mission-driven team that’s all about empowering girls and supporting our local communities. We believe work should feel purposeful and be fun. If you’re ready to join a movement that’s building the next generation of leaders, we’d love to meet you!

ESSENTIAL FUNCTIONS

• Provide exceptional customer service to girls, caregivers, volunteers, and staff - in person, by phone, and via email.
  
• Guide customers in selecting uniforms, insignia, program materials, and fun Girl Scout-branded merchandise.
  
• Maintain a clean, organized, and visually appealing retail environment, including merchandising and restocking.
  
• Process transactions accurately using a point-of-sale (POS) system, handling both cash and card payments.
  
• Track inventory levels and assist with ordering, receiving, tagging, and organizing new merchandise.
  
• Prepare and fulfill online and in-store pick-up orders in a timely and accurate manner.
  
• Support pop-up shops at events, council programs, and seasonal activities - some local travel may be required.
  
• Collaborate with the retail and marketing teams to promote new products and seasonal campaigns.
  
• Share knowledge about the Girl Scout program and help connect customers with resources and staff.
  
• Assist with special projects, shop displays, and maintaining compliance with branding and safety standards.
  

REQUIRED SKILLS AND EXPERIENCE

• High school diploma or GED equivalent with a minimum of one year experience in retail sales and/or in-person customer service.
  
• Experience working in a gift shop, gift store, souvenir shop, antique shop, airport shop, boutiques, and other specialty stores is highly preferred.
  
• Cash handling experience and experience using a tablet (used as the register)
  
• Intermediate knowledge of Microsoft Office products and ability to learn new software.
  
• Experience working in a customer relationship management or point of sale (CRM/POS) platform, preferred.
  
• Experience in retail merchandising procedures, including stocking and inventory control. (strongly preferred)
  
• Strong customer service and communication skills.
  
• Ability to recognize and appropriately handle sensitive and confidential customer information.
  
• Valid state driver's license and functioning vehicle for work within the Girl Scouts of Western Ohio region.
  

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. The workdays are primarily Monday through Friday, but an occasional Saturday during peak seasons (September - May) will be required.

The shop closes daily for a 30-minute lunch break while the store is closed.

Current Shop Hours:

• Monday - CLOSED (Staff still report for weekly maintenance, inventory, pricing and store operations)
  
• Tuesday - 11:00am - 6:30pm
  
• Wednesday - 11:00am - 6:00pm
  
• Thursday - 11:00am - 6:00pm
  
• Friday - 11:00am - 5:00pm
  
• Saturdays - Open seasonal hours
  

TRAVEL

Potential travel for a "pop-up shop" for special events in the Dayton region.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

BENEFITS

We value our employees’ time and efforts. Our commitment to your success is enhanced by a compensation of $

16.25/Hour and a generous benefits package.

PERKS

• Ability to build your skills and grow your career
  
• Supportive environment for learning and development.
  
• Flexibility for work/life balance
  
• Opportunity for hybrid teleworking arrangement after 90 days
  
• Medical, dental, vision, accident, life insurance, and more!
  
• 401K- 100% match up to 5% of salary
  
• 1 week off between Christmas and New Years
  
• 12 days PTO
  
• 6 days sick time
  
• A high-achieving and fun team
  
• Casual dress code
  

Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

Diversity, Equity, Inclusion, and Belonging (DEIB)

We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.