Retail Sales & Service Associate

Drive residential sales opportunities to provide individual consumers with basic services such as telephone, internet, and cable TV in a retail environment. Support customer service by assisting new and existing customers that walk-in.

• Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options.
  
• Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.
  
• Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
  
• Apply a positive customer service attitude in interactions with all customers and establish positive rapport.
  
• Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
  
• Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
  
• Follow up with customers in a timely manner if necessary.
  
• Receive customer payments and maintain the cash drawer.
  
• Clearly explain and demonstrate equipment connectivity and functionality to customers.
  
• Verify the functionality of returned equipment.
  
• Meet ongoing sales training requirements.
  
• Communicate effectively and professionally in all forms of communication with internal and external customers
  
• Clean and prepare equipment for distribution to customers that visit the CXC to pick up or swap equipment.
  
• Store cleaning duties as assigned per location.
  
• Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
  
• Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
  
• Maintain reliable and predictable attendance as required by the position.
  
• Perform other duties as assigned.
  

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

• High school diploma or GED required.
  
• Basic typing, email and computer skills.
  
• Proficient at using technology including the internet and applications.
  
• Exceptional communication skills, both verbal and written.
  
• Ability to adapt and excel in a fast-paced work environment.
  
• Employees may be required to work rotating shifts.
  
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.3
  

• Previous customer service/ sales experience in a retail environment preferred.
  

Position leveling will be assigned congruent to experience and training.

Customer Experience Center Representative-Advanced

• Demonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
  
• Demonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
  
• At least 3 years of previous sales or relevant customer service/sales experience required.
  

Customer Experience Center Representative-Senior

• Demonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
  
• Demonstrate highly skilled sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
  
• At least 5 years of previous sales or relevant customer service/sales experience required.
  

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may be asked to lift and/or carry loads of up to 50 lbs.
  
• The noise level in the work environment is moderate to loud.
  
• Employees may be required to stand in a retail environment for up to 8 hours a day.
  

• Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
  
• Proficiency in understanding problems and collaborating with others to find alternative solutions.
  
• Clearly articulate instructions and expectations.
  
• Skilled in focusing on the issue at hand without reacting emotionally.
  
• Ability to de-escalate conflicts effectively.
  
• Maintain availability and composure during periods of continuous, high interaction volume.
  
• Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.
  

Requirements:

Base Wage + Sales Incentive Pay! Great Work Schedule (8:30am to 5:30pm Monday thru Friday, plus 10:00am to 2:00pm every other Saturday)

Req Benefits:

• Free Midco internet and TV
  
• Generous 401(k) match and paid time away from work programs
  
• Midco-provided short and long term disability insurance
  
• Midco contributions to your HSA
  
• Programs to support your physical, mental, emotional and financial wellbeing
  
• And many more
  

Want to see the full line up of available benefits? Visit joinmidco.mybenefitsapp.com for details.

Additional Details :

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
  
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
  
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
  
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.
  

Ready to work at Midco? We thought so.

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.