Retail Manager - Glorieta Adventure Camps

Retail Manager - Glorieta Adventure Camps

Glorieta’s Guest Services team is seeking an experienced food and beverage professional to oversee our diverse retail, vending, and concession operations. This position requires a strategic thinker who can drive revenue growth while maintaining exceptional guest experiences across multiple outlets. If looking to grow into general food service and merchandising management, one may be suited for this position.

MISSION STATEMENT

To inspire Christ-like change through Outdoor Adventure, Authentic Relationships, and Biblical Truth

COMMUNITY

The makeup of our community determines a large part of what it is like to live and work here. Many employees who live on-site consisting of full-time staff, seasonal staff, and staff families.

Job Scope

The Retail Manager is responsible for overseeing all year round retail operations while maximizing profitability, ensuring exceptional guest experiences, and contributing to the overall camp community and mission of Glorieta Adventure Camps.

Job Purpose: To help bring Christ-like change in people's lives by providing outstanding retail and food service experiences with excellent customer service.

Peak Season (Summer) Responsibility

• Manage vending + 10 merchandise and food service outlets with 6,000+ SKUs, ensuring proper inventory control
  
• Lead and develop a team of up to 12 seasonal summer employees
  
• Maximize revenue through strategic product mix, appropriate pricing, cost optimization, effective displays, and inventory management
  
• Drive revenue growth through innovative marketing and operational improvements
  
• Reduce cost of goods sold through strategic vendor negotiations and operational efficiencies
  
• Contribute to developing new retail/food concepts including restaurants, concessions, merch stores, and vending
  
• Work with the Accounting Manager and Director and the Guest Services Director to manage all financial aspects of the Retail department including cost analysis, P&L responsibility, and payment processing
  
• Ensure compliance with all food safety regulations and maintain proper certifications
  
• Conduct comprehensive inventory management and optimize ordering systems
  
• Build strategic relationships with suppliers and research cost-efficient alternatives
  

Shoulder Season (Spring and Fall) Responsibilities:

• Maximize retail operations to support guest groups and events on campus
  
• Develop strategic plans for retail expansion
  
• Lead cross-functional initiatives with Housekeeping and Food Service departments
  
• Conduct market research and forecast upcoming merchandise trends
  
• Implement continuous improvement strategies across all operations
  
• Maintain ServSafe and NEHA Certifications and ensure all guidelines are followed
  
• Participate in "All-Hands" calls and support overall organizational needs
  
• Plan and execute comprehensive End of Fiscal Year inventory
  
• Collaborate with Executive Leadership on long-term strategic planning
  

Skills and Abilities:

• Proven leadership ability with a positive and respectful management style
  
• Financial acumen and analytical capabilities
  
• Excellent negotiation skills and vendor relationship management
  
• Highly organized with exceptional attention to detail
  
• Proficiency in market analysis and trend identification
  
• Experience with Google Workspace, Microsoft Teams, Monday.com, and Salesforce
  
• Outstanding inventory management and logistics expertise
  
• Ability to scale operations efficiently during seasonal fluctuations
  

Preferred Qualifications:

• Proven experience in retail and/or food service management
  
• Strong financial acumen with experience in budgeting and cost control
  
• Excellent negotiation skills and vendor relationship management
  
• Ability to scale operations efficiently during seasonal fluctuations
  
• Experienced in new concept development and implementation
  
• Strong leadership abilities with a focus on team development
  
• Detail-oriented with strong organizational skills
  
• Background in inventory management and logistics
  
• Educational equivalent of an Associate�s Degree or 3 years of experience in the food service, retail, or camp industry in a similar capacity
  

Character Aptitude:

Any candidate must possess the following:

• A personal relationship with Christ
  
• Flexible, adaptable leadership style
  
• Proactive problem-solving mindset
  
• Critical and creative thinking abilities
  
• Self-accountability and ownership mentality
  
• Approachable, coachable, and teachable attitude
  

Work Context: This job is on-site at Glorieta, NM.

Travel: Some travel (approx. once every three months) may be required for this job to visit career fairs for recruiting purposes.

Physical Demands: Ability to lift 60+ lbs, sit, stand, bend, squat, and be willing to get one's hands dirty.

Work Environment: Most work will mostly be done indoors, but some outdoor projects may be required.

Training: Paid on-the-job training will be provided.

Compensation: Full-time, hourly pay with housing and benefits.

Reports to the Guest Service Director

Disclaimer: This Job Description is not a complete description of all that is necessary to do one's job. Also, all camp employees are expected to do what it takes to work as a team, even with other departments, to serve guests. This is not only an expectation, but a value that we hold to as an organization. We will help each other get the mission done.