Retail Call Center Pharmacist

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

CVS Health is seeking dedicated and compassionate Pharmacists to join our virtual Clinical Call Center team and provide valuable support for our patients across the Retail Pharmacy setting. As a Call Center Pharmacist on this remote team, you will play a crucial role in improving patient adherence and health outcomes for individuals managing various disease states, such as Diabetes, Obesity, Respiratory Illnesses, Chronic Kidney Disease, and more. Using various software applications, you will engage with patients via live outreach to provide incremental, one-on-one therapy support for medications that they’re taking to better manage their condition. You will assist the team in daily activities to ensure exceptional service is maintained across department initiatives. In this role you must be able to triage tasks, balance efficiency with accuracy, work both independently and as a team in a fast-paced environment. Opportunities for cross-training on additional clinical support programs, as well as programs across the broader Retail Customer Care team, will be provided to support business need.

• Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication (i.e. provide one-on-one support for patients who were unable to fill their prescription due to an inventory shortage, patients who are non-adherent to medications, etc.)
  
• Handle inbound calls
  
• Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success
  
• Identify clinical support needs to further discuss concerns such as medication adherence barriers or clinical-related challenges faced by patients, enabling timely intervention and resolution
  
• Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill order for processing
  
• Utilize computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates
  
• Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes
  
• Collaborate with cross-functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient-centric enhancements
  
• Identify and communicate issues to senior level staff as appropriate
  
• Communicate effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, technology updates.
  

• Must obtain Rhode Island Pharmacist license within 90 days of hire and 90 Day Temporary License (if not licensed in Rhode Island)
  
• Active Pharmacist license in state of residence
  
• Ability to obtain Rhode Island Pharmacist license through application and fee
  
• 1+ year(s) of experience in retail healthcare, preferably in a high-volume call center
  
• Minimum of one consecutive year experience in customer service
  
• Ability to maintain a consistent, reliable, and stable internet connection
  
• Internal colleagues must be in good standing to be considered
  

• Prior Call Center experience
  
• Previous experience working from home
  
• Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency
  
• Bilingual in Spanish
  
• Flexibility in work schedule
  

20

Part time

The typical pay range for this role is:

$55.53 - $93.08

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
  
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
  

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/12/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.