Residence Inn Toledo Maumee - Front Desk Agent

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
  
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
  
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
  
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
  
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
  

• High school diploma or equivalent; experience in a hotel or related field preferred.
  
• Familiarity with hotel management software and Microsoft Office suite.
  

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
  
• Medical, Dental, and Vision Coverage
  
• Short-Term and Long-Term Disability Income
  
• Term Life and AD&D Insurance
  
• Paid Time Off
  
• Employee Assistance Program
  
• 401k Retirement Plan
  

PROPERTY INFORMATION:

The newly renovated Residence Inn Toledo Maumee is located close to I-475/23 and the Ohio Turnpike. This all-suite, extended stay Toledo, This hotel will help travelers feel connected while away from home, making it easy to maintain work and life balance. It features rooms with separate spaces for living, working, sleeping, and eating including a fully-equipped kitchen with a refrigerator, microwave, stovetop, cookware, and utensils. We offer amenities such as complimentary hot breakfast daily, free WiFi, and evening socials featuring local flavors Monday through Wednesday. Guests can unwind in our fitness center or indoor pool and whirlpool.

Application deadline for Colorado positions: