Residence Inn Houston Downtown Convention Center - Front Desk Agent

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
  
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
  
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
  
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
  
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
  

• High school diploma or equivalent; experience in a hotel or related field preferred.
  
• Familiarity with hotel management software and Microsoft Office suite.
  

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
  
• Medical, Dental, and Vision Coverage
  
• Short-Term and Long-Term Disability Income
  
• Term Life and AD&D Insurance
  
• Paid Time Off
  
• Employee Assistance Program
  
• 401k Retirement Plan
  

PROPERTY INFORMATION:

Located in the Houston city center, this pet-friendly hotel offers free Wi-Fi. A fully-equipped kitchen with a full-sized refrigerator, microwave, stove top and dishwasher is included in every room at the Residence Inn Houston Downtown/Convention Center. A cable TV, a sofa bed, ironing facilities and a work desk are also provided. Guests at the Residence Inn Houston can access a fitness center with a variety of exercise equipment. Laundry facilities and a business center are also available for guests’ convenience. A complimentary breakfast buffet is offered each morning. Free beverages and appetizers are served during the evening on select days. A complimentary grocery shopping service is also available. Residence Inn offers a free breakfast and a nightly reception on Monday, Tuesday and Wednesday evenings. The George R. Brown Convention Center and Discovery Green park are both just half a mile from this hotel. Hobby Airport is 10 miles away.

Application deadline for Colorado positions: