Remote Business Development Center Representative

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About Agero:

# Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.

Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.

The Role:

As a

Business Development Center Representative, you'll be instrumental in promoting the use of our emergency roadside and towing products and services to automotive and insurance client locations. This role, centered on direct engagement with site-level employees to drive awareness, adoption, and utilization of programs.

You'll be essential in maintaining high client satisfaction and delivering significant revenue growth and positive program outcomes. The scope of your responsibility combines elements of sales, customer service, and education/training. This role requires agility, effective communication, and an ability to demonstrate genuine empathy. There will be product presentation, data interpretation, and call report production aspects that also involve routine use of internal systems and cross-functional collaboration to include resolving both program and billing inquiries, as well as managing support tickets.

Key Outcomes:

• Relationship Development You'll help build and maintain positive relationships with our client contacts, ensuring their profiles in Salesforce are accurate and up-to-date. You'll begin to understand market trends and client needs, providing insights to your manager that can help improve our solutions. A key part of your role will be working closely with internal teams to make sure client interests are clearly understood and addressed.
  
• Program Support & Training You'll assist in introducing new offerings and features to client locations within your assigned territory. This includes providing training to site employees to help them quickly adopt new programs and coordinating the delivery and installation of marketing materials. You'll also be responsible for completing daily program activities, submitting after-call reports, and expanding product awareness and utilization. From time to time, you'll also facilitate scheduled research studies and data collection.
  
• Issue Resolution & Client Communication You'll be a primary point of contact for clients, responding to inquiries promptly via phone or email. You'll help troubleshoot issues and collaborate with internal teams to find effective solutions. It's crucial that you document all interactions, issues, and resolutions in our CRM and ticketing systems. You'll also learn to manage and prioritize support tickets for efficiency, and provide regular status updates to clients to maintain clear communication.
  

Skills, Education and Experience:

• Associate degree or equivalent work experience in a related field.
  
• 2-4 years of experience in telephone account management, customer service, client support, or a similar role.
  
• Preferred experience in Customer Care. Prior onboarding experience is helpful.
  
• Experience with Google Workspace and applications such as Hubspot, Salesforce, and BI tools.
  
• Experience in B2B sales, technology, automotive, or call center environment is a plus.
  
• Demonstrated ability to work with ticketing systems and support platforms.
  

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

Starting Pay Rate:

$22.20 per hour (in addition to sales incentives)

Start Date: Monday, September 9th, 2025

Training: 08:00 am to 04:30 pm EST, Monday - Friday. *Please note that paid training will take place on-site at our HQ in Medford, MA for one week. Travel expenses are covered by Agero.

Schedule:08:00 am to 04:30 pm EST, Monday - Friday. Full time only.

Hiring Remotely In:

• United States: AL, AZ, FL, GA, TN, and VA
  

The anticipated closing date to submit applications for this role is 08/24/2025

Life at Agero:

At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being:

Agero's innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
  
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
  
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
  

+ For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.

• Family Support: Parental planning benefits to assist associates through life's milestones.
  
• Bonus/Incentive Programs
  

Join Agero and experience a workplace that invests in your success both personally and professionally.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.*