Regional Manager of Operations

Overview:

CHE is a premier provider of behavioral health services with more than 500 clinicians in 12 states. We

are a multispecialty clinical group dedicated to increasing access to mental health services and to

reducing stigma associated with mental health conditions. We provide both psychology and psychiatry

services in multiple settings including Outpatient Telehealth, Skilled Nursing and Assisted Living

Our philosophy of care is grounded in the belief that mental health care should be holistic and

patient-centered.

The Regional Manager of Operations (CA) is responsible for managing relationships within active

facilities and clients, as well as tracking the productivity and effectiveness of assigned providers. This

role involves some remote work but primarily focuses on fieldwork, visiting facilities and providers to

manage relationships, drive territory growth, track metrics, and partner with our recruitment team to

expand the region.

Territory Growth

• Drive clinically appropriate volume growth within the assigned region by increasing facility
  

penetration, onboarding new SNF facilities, and expanding specialty service lines.

• Present available programs and services to facility partners to ensure patients receive
  

appropriate care.

• Develop new business opportunities by establishing facility contracts and enhancing the scope
  

and depth of services in existing accounts.

• Build relationships with mental health facilities, SNFs, and Assisted Living facilities to generate new business.
  

• Deliver exceptional customer service to active facilities, promptly addressing concerns and
  

conducting thorough evaluations.

• Conduct in-person visits to assigned facilities at least once per quarter, maintaining a record of
  

visits and communications.* Provide support to facilities by facilitating interface processes and promoting referral

generation.* Collaborate with internal teams to communicate and address territory needs effectively.

• Monitor and manage provider productivity by tracking daily, weekly, monthly, quarterly, and
  

annual RVU performance.

• Collaborate with Clinical Operations to ensure aligned regional focus and goals.
  
• Conduct monthly meetings (in person or virtual) with each assigned provider to review
  

performance and provide support.

• Interview and assess potential candidates for facility-based roles.
  

Qualifications:

• Bachelor�s Degree (required).
  
• Master�s Degree (preferred).
  

Skilled Nursing experience is required (LNHA, social services, admissions, marketing, business

development, etc).

Multi-site healthcare operations experience preferred.

Experience with team management, driving growth and managing productivity and metrics preferred.