Quality Coach

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At FYI+ (FamiliesYouth Innovations Plus), the Quality Coach plays a vital role in advancing the agency's commitment to data-driven, quality-focused, and culturally rooted service delivery. Operating within a trauma-informed, equity-centered team culture, the Quality Coach serves as a collaborative partner for quality assurance across a defined caseload of programs.

This position ensures fidelity to evaluation practices, supports internal and external audit processes, and strengthens continuous quality improvement (CQI) through coaching, training, and data interpretation. The Quality Coach empowers teams to meet organizational goals, supports implementation of PDSAs (Plan-Do-Study-Act cycles), and participates in peer and internal audits, while helping programs interpret, document, and apply quality measures.

What You'll Do:

• Quality Oversight: Act as liaison for FYI+ programs; lead check-ins, support PDSAs, and address training/resource needs.
  
• EvaluationImprovement: Monitor trackers, analyze trends, and align daily practices with agency goals.
  
• Audits: Facilitate internal reviews, attend external audits, manage documentation, and conduct follow-ups.
  
• DataCIRs: Analyze data, track Critical Incident Reports (CIRs), and report trends for training and equity-focused learning.
  
• TrainingCoaching: Train staff on CQI, data use, and audit tools; lead workshops on evaluation and quality standards.
  
• ComplianceDocumentation: Ensure documentation meets agency, funder, and accreditation standards.
  
• Participant Feedback: Gather client input to inform quality efforts.
  
• Systems Innovation: Recommend and support improvements to tools and workflows.
  

What You Need:

• Bachelor's degree in human services, public health, education, or related field; Master's preferred, or 3-5 years' experience in program evaluation, quality assurance, or performance improvement, CQI processes, PDSAs, and data interpretation.
  
• Experience with coaching, training, and working with evaluation tools and compliance standards.
  
• Knowledge of social services or behavioral health program operations.
  
• Understanding of Critical Incident Reports (CIRs) processes and quality incident tracking.
  
• Strong organizational skills and ability to manage multiple projects.
  
• Culturally responsive and trauma-informed communication style.
  
• Bilingual (Spanish/English) preferred.
  

CompensationBenefits:

• Competitive salary commensurate with experience, comprehensive benefits package, professional development opportunities.
  
• Benefits Compensation include health, dental, life insurance, short term and long term disability, supplement plans
  
• 403(b), PTO, and 14 paid holidays