Quality Assurance Manager, eero B2B team

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We live in a connected world and WiFi has become a critical component to every home. eero

is the first product to deliver a whole home WiFi experience using mesh technology to make

sure you never have to worry about WiFi ever again. We believe deeply in providing the best connectivity experience possible for our customers. We are based in San Francisco, CA.

About the Role

The software QA team at eero is looking for an experienced quality assurance manager to lead and grow an existing team responsible for validating the quality, performance and stability of eero's software. This team performs full stack testing from the physical layer, feature level and WiFi performance testing. The measurements performed by this team are critical in guiding our new products and prioritizing our roadmap. This team works closely with the hardware, connectivity, and TPM teams for new product development, customer experience and product quality.The team is responsible for striking the right balance between automation and manual testing. As the manager, you will be asked to deliver a clear return on investment through clear improvements in product quality and development speed of supported teams.

eero is a small and lean team. This means you'll enjoy an outsized impact and the benefit of having many different responsibilities. All within a day you'll be planning for new hardware programs 24 months out, asking the team to reproduce high priority bug coming from the field, grooming the backlog of bugs without reproductions, syncing with stakeholders on upcoming projects, and of course helping test the product. This role has a wide breadth with many stakeholders which keeps it challenging and fun. This role and the team are based in Los Gatos, California.

Key job responsibilities

• Ensure eero ships performant and stable networking products that delights our customers.
  
• Monitor, drive and facilitate individual growth of your team's individual contributors.
  
• Balance and prioritize incoming requests while regularly delivering validation on tight timelines.
  
• Own and develop relationships with external partners and teams within Amazon.
  
• Build detailed schedules and technical requirements from high level product descriptions.
  
• Communicate status in an understandable way to a wide range of audiences including the eero executive team.
  
• Estimate delivery dates with confidence intervals based on the measured team velocity, remaining work, and projected new work.
  
• Identify, champion, and deliver the highest impact automation.
  
• Implement process improvements for both your own and surrounding teams.
  
• Provide hands on technical leadership to the team.
  
• Analyze performance and stability data from our testing and production populations to catch regressions and validate new features.
  
• Manage team budget, headcount projections, recruiting and continuous performance evaluations.
  

About the team

Interested in exploring career opportunities with eero? Visit our careers page to view all open positions:https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero

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• Bachelor�s degree in Computer Science, Computer Engineering or equivalent combination of technical education and experience
  
• 8+ years of industry experience, including at least three years of hands-on testing and 3 years as a Quality Assurance manager
  
• Experience in building and managing automation
  
• Experience in managing manual testing
  
• Experience in consumer electronics product, distributed systems design and testing required
  
• Knowledge of QA concepts and methodology
  

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• Deep hands-on technical expertise in testing WiFi from the physical layer and up. For example, you can easily analyze an over the air packet capture.
  
• Experience with automating multiple heterogeneous mix of client applications and embedded software devices is required
  
• Passionate about developing and mentoring others
  
• Demonstrated ability to handle multiple, competing priorities in a fast-paced environment
  
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
  
• Experience working closely with development and business teams to communicate problem impacts and to understand business requirements
  
• Leverage field data and are capable of analyzing it. For instance, you are happy to build a confidence interval, run a t-test, or build out a model.
  
• Strong organizational skills, ability to track multiple test executions simultaneously and to be able to synthesize the results
  
• Experience testing cloud of and using cloud platforms and applications
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $132,000/year in our lowest geographic market up to $228,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.