Pre-Services Supervisor - FT - Days - MSS

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Supervises daily staff activities for referrals, in-office exams, outpatient hospital services, and admission’s authorization teams, including inbound/outbound call center functions related to pre-registration services. Serves as a liaison for the community and employed physician practices to ensure timely communication and process improvement initiatives. Determines appropriate staffing to ensure daily/weekly/monthly coverage for optimizing performance of the department. Responsible for heading special projects.

Supervises and supports special business projects and business application analysis. Assists with the designing, building, testing, implementation, upgrades and troubleshooting of these systems. Provides training, support and troubleshooting for end users.Recruits, coaches, and mentors staff members. Delivers monthly scorecards, quarterly one on one and yearly performance evaluations. Assesses quality of services delivered and facilitates staff development programs.Works with manager to create and implement workflows and processes for newly integrated departments/processes.Monitors work queues and inbound/outbound call center activity while monitoring employee productivity on a daily basis. Determines appropriate staffing to meet business needs. Ensures work is completed by staff timely, accurately and that the team stays within department goals and expectations.Maintains knowledge base tool to ensure guidance for staff is up to date.Ensures staff compliance with departmental and organizational policies, procedures, and protocols.Manages, enhances, and disseminates monthly reports for specific teams assigned to track volumes, fluctuations and changes in activity to management and departmental leaders.Assists management with the overall operations and goals for the department and facilitates interdepartmental meetings for updates/changes and/or upcoming transitions.Supervises assigned teams to provide patient and family centered customer service and leads the handling and resolution of complex issues and complaints.

ACCOUNTABILITY, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, EFFECTIVE COMMUNICATION, LEADING BY COACHING, MANAGING BUSINESS PRIORITIES, MANAGING PEOPLE, PATIENT AND FAMILY CENTERED CARE, PROFESSIONAL CREDIBILITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

High School Diploma or Equivalent (Required)

Complexity of Work: Ability to build effective work relationships and lead others to completion of assignments and routines. Excellent problem solving skills to resolve issues/problems raised by team members. Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must be able to travel from location to location within the healthcare systemRequired Work Experience: Two (2) years with supervisory or progressive lead responsibilities; preferred experience in a healthcare setting

• Bending and Stooping = 0%
  
• Climbing = 0%
  
• Keyboard Entry = 80%
  
• Kneeling = 0%
  
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
  
• Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
  
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
  
• Lifting or Carrying > 75 lbs Non-Patient = 0%
  
• Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
  
• Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
  
• Pushing or Pulling > 75 lbs Non-Patient = 0%
  
• Reaching = 80%
  
• Repetitive Movement Foot/Leg = 0%
  
• Repetitive Movement Hand/Arm = 80%
  
• Running = 0%
  
• Sitting = 80%
  
• Squatting = 0%
  
• Standing = 80%
  
• Walking = 80%
  
• Audible Speech = 80%
  
• Hearing Acuity = 80%
  
• Smelling Acuity = 0%
  
• Taste Discrimination = 0%
  
• Depth Perception = 80%
  
• Distinguish Color = 0%
  
• Seeing - Far = 80%
  
• Seeing - Near = 80%
  
• Bio hazardous Waste = 0%
  
• Biological Hazards - Respiratory = 0%
  
• Biological Hazards - Skin or Ingestion = 0%
  
• Blood and/or Bodily Fluids = 0%
  
• Communicable Diseases and/or Pathogens = 0%
  
• Asbestos = 0%
  
• Cytotoxic Chemicals = 0%
  
• Dust = 0%
  
• Gas/Vapors/Fumes = 0%
  
• Hazardous Chemicals = 0%
  
• Hazardous Medication = 0%
  
• Latex = 0%
  
• Computer Monitor = 80%
  
• Domestic Animals = 0%
  
• Extreme Heat/Cold = 0%
  
• Fire Risk = 0%
  
• Hazardous Noise = 0%
  
• Heating Devices = 0%
  
• Hypoxia = 0%
  
• Laser/High Intensity Lights = 0%
  
• Magnetic Fields = 0%
  
• Moving Mechanical Parts = 0%
  
• Needles/Sharp Objects = 0%
  
• Potential Electric Shock = 0%
  
• Potential for Physical Assault = 0%
  
• Radiation = 0%
  
• Sudden Decompression During Flights = 0%
  
• Unprotected Heights = 0%
  
• Wet or Slippery Surfaces = 0%
  

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net