Plumbing Service Manager

Job Title: Service Manager

Company: Preferred Plumbing & Heating Inc. Location: Columbus, NE Job Type: Full-Time

About Us: At Preferred Plumbing & Heating Inc., our foundation is built on five core values: reliability, exceptional service, transparency, an employee-first focus, and community engagement. We've been a trusted plumbing partner in Columbus for over 45 years, not just because of our expertise, but because we stand by these principles.

Position Summary: We are seeking a Service Manager who shares our commitment to these core values. This role is a perfect blend of leadership and expertise, responsible for guiding our team of plumbers and ensuring every job is estimated and executed with exceptional service and transparency. You will be a vital part of our operational shift, helping to implement new digital tools that will enhance our reliability and streamline processes. This is an ideal position for someone who wants to lead a team and participate in building a positive and employee-first culture.

Key Responsibilities:

• Lead with an Employee-First Focus: Supervise and mentor our team of technicians, prioritizing their growth, well-being, and professional development. Your leadership style should promote open communication and a supportive work environment.
  
• Ensure Reliability & Exceptional Service: Manage daily operations, including scheduling and dispatching, to ensure our team arrives on time and completes every job with the highest level of quality, earning the trust of our customers.
  
• Champion Transparency: Prepare detailed, accurate, and transparent estimates for residential service jobs. You will communicate directly with clients, explaining the scope of work and pricing clearly to build trust from the start.
  
• Drive Community Engagement: Represent our company with professionalism and integrity, contributing to our reputation as a business that is actively involved in and supports our local community.
  
• Digital Transition: Be a key player in our move to digital processes. This includes helping upper the leadership implement, and train the team on the new technology to increase efficiency and create a better employee and customer experience.
  

Required Skills and Qualifications:

• Proven experience as a plumber, service manager, or estimator, with a track record of leading a team and building strong customer relationships.
  
• A natural leader who embodies an employee-first mindset and is committed to fostering a positive work culture.
  
• A strong belief in transparency and integrity in all business dealings.
  
• Tech-savvy with a desire to learn and implement new digital tools to improve operational efficiency.
  
• A history of providing exceptional service that goes above and beyond customer expectations.
  
• A demonstrated commitment to your local community.
  

This position is a great opportunity to join a company that is growing and fostering a new culture within the Columbus community. We are a family business and want to continue fostering the family focus that we have for years, and we'd love to bring another team member into our talented group.

Job Type: Full-time

Pay: $58,376.72 - $80,303.14 per year

Benefits:

• 401(k)
  
• Employee discount
  
• Paid time off
  

Work Location: In person