Permanent Supportive Housing Case Manager

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Lighthouse MI is a growing non-profit, established in 2019 when Lighthouse of Oakland County and South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro Detroit community. With over 80 years of combined experience, Lighthouse serves as a beacon of hope to our neighbors who need it most by offering assistance with emergency basic needs alongside housing programs and supportive services designed to support long-term economic stability. Lighthouse owns and operates Spero Housing Group, a subsidiary non-profit dedicated specifically to developing and operating high quality affordable and supportive housing for persons of low and moderate income, as well as HandUp, a community and crowdfunding platform serving 100+ homeless service agencies and their clients across the United States.

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The Permanent Supportive Housing (PSH) Case Manager should be highly-motivated, innovative, and results-driven. Permanent Supportive Housing case managers are essential for providing basic needs and housing services to the most vulnerable experiencing homelessness in Oakland County. This position will play an integral role in upholding program goals such as maintaining high positive housing rates, serving the most vulnerable individuals, increasing the number of people served and remaining client centered.

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• Maintain a caseload of 18-22 clients.
  
• Assist clients in obtaining the necessary personal documents for housing programs.
  
• Conduct landlord outreach and client advocacy to create a pool of landlord resources that will accept the permanent supportive housing program.
  
• Outreach to landlords for mediation, negotiation, and tenant relations.
  
• Link clients to resources for move-in costs, furniture, moving services, etc.
  
• Provide ongoing case management services to clients in accordance with the Housing First model.
  
• with a strength-based approach by conducting in-home/in-community case management support at least monthly.
  
• Complete timely program entries, exits, and case notes using the Homelessness Management Information System (HMIS).
  
• Track case management activities and client outcomes in HMIS as well as in an internal tracking-log.
  
• Enter data in real-time when possible, and at least within 48 hours.
  
• Ensure data is entered into HMIS and other applicable systems by the given due date every month.
  
• Assist clients in applying for and obtaining mainstream benefits.
  
• Ensure the proper maintenance of client files and records.
  
• Collect data to support the measurement of program outcomes.
  
• Perform intakes for the PSH program via the Homeless Management Information System (HMIS).
  
• Complete asset/needs assessments and assist clients in developing and implementing an Individual Service Plan outlining their goals and relevant action steps.
  
• Complete Housing Quality Standards (HQS) Inspections.
  
• Assist clients in applying for and obtaining mainstream benefits, including MDHHS and Section 8.
  
• Implement and enforce program rules, policies, and procedures to ensure a safe and compliant environment for staff and clients.
  
• Record and process client program fees (rent).
  
• Submit payment requests for monthly housing costs for clients as well as for ongoing client needs.
  

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• Foster and coordinate inter-agency collaborative solutions and referrals to help clients connect with shelter/housing, meet their goals, and attain long-term stability.
  
• Ensure the proper maintenance of client related files and records.
  
• Continuously improve and consistently implement various case management and data collection tools.
  
• Enforce program rules, policies, aand procedures and uphold agency values to maintain a safe, client-centered, and inclusive environment for clients, staff, interns, and volunteers.
  
• Participate in internal and external task-forces and committees working to assist the homeless population.
  

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• Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US.
  
• Associates degree
  
• 1-2 years� experience in a role directly or indirectly related to human/social services and/or case management
  
• Reliable transportation to transport clients and maintenance of automobile insurance.
  
• Valid driver�s license, Lighthouse reserves that right to require a driving record check with respect to any employee where driving is an essential function of the position.
  
• Knowledgeable in with Microsoft Office Suite and Google Apps,
  
• Flexibility and the capacity to prioritize tasks in a rapidly changing environment
  
• Ability to multitask effectively in a fast paced environment
  

Ability to work with a challenging and diverse population

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• BSW from a 4-year accredited college or university or master�s degree in a related field.
  
• 2+ years� experience in a role directly or indirectly related to a human/social services and/or case management
  
• An understanding of the social constructs impacting those experiencing economic instability,
  
• Knowledge of the social services landscape in Oakland County and surrounding areas.
  
• HMIS experience.
  
• Ability to self-regulate and work independently while coordinating with other staff.
  
• An appetite for innovation and creative problem-solving.
  
• Harm Reduction, Trauma Informed Care, Housing First, and SPDAT training.
  
• Certified HQS Inspector.
  
• Proven ability to work effectively with racially and ethnically diverse clients and teams.
  
• Experience in managing and leading teams.
  
• Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations.
  
• Exceptional communication ability, both written and oral.
  
• Ability to listen and accept feedback constructively.
  
• Possess high emotional intelligence skills.
  
• Unwavering personal integrity.
  
• Ability to lead in a fast paced, demanding, constantly changing environment
  

The above statements are intended to describe the general nature and level of work being

performed by people assigned to this classification. They are not to be construed as an

exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All

personnel may be required to perform duties outside of their normal responsibilities from time

to time, as needed.

Physical Demands:

The incumbent typically works in an office environment and uses a computer, telephone and

other office equipment as needed to perform duties. The noise level in the work environment is

typical of that of an office. Incumbent may encounter frequent interruptions throughout the

workday. The employee is regularly required to sit, talk, or hear; frequently required to use

repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.

Contact with the public in office environments may risk exposure to irrational/hostile behavior,

contagious diseases, or contact with domestic animals. The physical demands are

representative of those that must be met by an employee to successfully perform the essential

functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

Lighthouse is an equal opportunity employer, and does not discriminate against any qualified

individual based on race, creed, religion, national origin, color, status as a veteran, gender or

gender identity, sex, age, sexual preference or orientation, marital status, disability, income,

weight, or any other basis prohibited by law.

Applicants should submit a cover letter and resume online via JobScore.

Applications will be accepted on a rolling basis, until the position is filled.

No phone or e-mail inquiries, please.

Flexible work from home options available.