Reporting to the Clinic Manager, the
OFS Supervisor will be responsible for supervising services, staff and synchronization of the operational services for Periodontology (50%), Oral Medicine Clinics (50%), including Faculty Practice, Postgraduate Clinic, and the Predoctoral Clinic. The incumbent will perform the supervision of the patient reception, scheduling, staffing, and clinical oversight and will ensure patient-centric access services are delivered smoothly and efficiently.Under the direction of the Clinic Manager, as well as collaborating with the department leadership, the OFS supervisor will assist in management decisions and strategic planning as it relates to the implementation of departmental policies and procedures, and will provide analysis in a variety of complex situations encompassing all areas of responsibility. They will also work with the Dental Center Patient Billing Unit to enhance billing workflows/procedures across Periodontology and Oral Medicine clinics.
The OFS Supervisor will serve as a liaison between faculty, residents, and staff, and will collaborate with Dental Center leadership to identify and proactively mitigate issues that create barriers to clinic access and patient flow. The supervisor will be responsible for creating and maintaining a goal-oriented climate of cross-team collaboration for effective problem solving, conflict resolution, support for organizational values, and standard work.
This placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $79,000 - $118,600 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
The Department of Orofacial Sciences is an exciting academic and clinical enterprise, the role of which is teaching and practicing the diagnosis and treatment of localized and systemic oral diseases and developmental conditions and advancing knowledge about them.
Several clinical disciplines comprise this Department including Craniofacial Anomalies, Oral Medicine, Oral Pathology, Oral Radiology, Orthodontics, Pediatric Dentistry and Periodontology. Cross-disciplinary clinical, teaching and research activities characterize this Department, which benefits from strong interactions within the Dental School, other campus Schools and the Medical Center. Educational activities are broad, providing both predoctoral and postdoctoral students alike with a strong basis of knowledge and clinical experience. Postgraduate programs in Orthodontics, Pediatric Dentistry, Periodontology and Oral Medicine complete the department’s instructional activities. Research in the Department covers a broad spectrum of basic, translational, and clinical sciences that complement the clinical activities of the Department.
MISSION: Advancing health through excellence in patient care, education and discovery.
VISION: To be the preeminent innovator in oral and craniofacial health worldwide.
VALUES: Through our values, we demonstrate LEADERSHIP in all that we do.
Leadership, Excellence, Accountability, Diversity, Engagement, Respect, Social responsibility, Honesty, Innovation, and Partnership.
The School is committed to providing outstanding, integrated patient-centered care, preparing the next generation of clinicians and scientists for a rapidly evolving health care system, leading the world in scientific discovery and its translation into improved patient care and public health, creating and maintaining a supportive work and learning environment that attracts the best faculty, staff, students and trainees who can meet the changing needs of the School, society and profession, and optimizing resources to support strategic objectives and maximize stakeholder value.
- Bachelor's degree in a related area and/or equivalent combination of experience/training.
- 1-3 years supervisory/lead experience.
- Solid knowledge of the organization�s processes, protocols and procedures with a focus on budget, account and fund management and / or personnel management within labor contract(s) and personnel policy.
- Solid knowledge of financial analysis and reporting techniques; human resources and risk management planning; accounting and payroll.
- Demonstrated skills in employee supervision and HR administration. Knowledge of human resources management policies with the ability to train, monitor, evaluate, and document human resources issues and performance.
- Interpersonal skills to effectively motivate others.
- Solid skills to quickly evaluate complex issues and identify resolution.
- Solid knowledge of common organization-specific and other computer application programs.
- Solid organizational and customer service skills to effectively manage multiple priorities.
- Solid interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills.
- Working knowledge of medical/dental office skills. Strong computer skills. Must stay current on new features of appointment/billing and EHR system). Experience with computerized appointment and dental billing system.
- Strong interpersonal skills. Exceptional telephone skills. Excellent communication, data entry and organizational skills. Ability to deal with a wide variety of people in and effective and courteous manner. Must be a team player who works well with staff, faculty and patients.
- Must be able to work independently, under stress in a busy clinic environment, and to set priorities.
- Minimum of 1 year supervisory and/or lead experience in dental or medical settings.
- Demonstrated knowledge of patient-scheduling systems, medical and insurance terminology.
- Knowledge of dental billing and medical billing.
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Campus
004172 AMBUL CARE ADMSTN SUPV 1
Professional and Managerial, Supervisory / Management
99 - Policy-Covered (No Bargaining Unit)
Career
100%
San Francisco, CA
Parnassus Heights (SF)
Fully On-Site
Days
8 Hours
Salary
USD 79,000 - 118,600 /yearly
Yearly based
Location
CA , United States San Francisco, CA, United States
CA , United States San Francisco, CA, United States
