People Services Operations Coordinator

The People Services Operations Coordinator provides administrative support for day-to-day people services operational responsibilities, including employment changes, federal and state compliance regulations, record keeping, and file maintenance. The PS Operations Coordinator provides a high-touch concierge-level experience for all new hires and current teammates by monitoring and maintaining teammate (employee) data in the Caravel HCM (ADP).

• Ensures all new hire forms/acknowledgements and the I9/E-Verify process is complete in adherence with Federal/State requirements.
  
• Creates and maintains personnel files. Routinely files documents into personnel files in an accurate and neat manner. Completes routine audits of files as needed.
  
• Provides exemplary customer service to new hires and current teammates, answering questions and responding to requests in a timely and thorough manner.
  
• Responsible for daily monitoring, maintenance, and processing of time-off policies, timekeeping ADP access, and status change data to ensure accuracy of data submitted and processed.
  
• Reviews and completes all ADP/Central Reach data entry for teammate status changes and notifies appropriate parties post completion.
  
• Update and complete legal names changes following collection of appropriate documents and notifies appropriate parties post completion.
  
• Create and use ADP reports for employee data entry audits for maintaining data accuracy.
  
• Use established payroll related policies, procedures and regulations to complete tasks.
  
• Notify multiple departments of completed teammate changes; include IT, payroll, authorization, and credentialing per defined process
  
• Assists in resolution of People Services tickets assigned inside ticketing system and providing excellent customer service when answering questions and responding to teammates and manager requests.
  
• Keeps knowledgeable of all ADP Workforce Now modules.
  
• Collaborates with Payroll, Benefits, Credentialing, Accounting, and People Services teams for any HRIS or People Services related projects as required.
  
• Supports in distribution of People Services metrics and reports, including dashboards, monthly turnover reports, and other metrics as requested.
  
• Provides input as to possible process improvements within the People Services department, looking for efficiencies and enhancements to support Caravel mission and values.
  
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
  
• Complete all functions of People Services Coordinator in the timeline set by manager.
  

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. At Caravel we provide competitive wages with excellent benefits, including medical and dental insurance, employer-matched 401(k), paid time-off, paid travel, short-term disability and more.

• HS Diploma or equivalent required.
  
• Bachelor�s degree or equivalent experience preferred.
  

• One year of previous clerical/administrative experience is required.
  
• One year of previous human resources related experience preferred.
  
• Prior experience with HCMs, preferably ADP WorkforceNow preferred.
  

• Strong keyboarding and computer skills to include MS Office (Outlook, Word, Excel, PowerPoint, Visio and Publisher).
  
• Strong technical aptitude to troubleshoot various system issues.
  
• Excellent attention to detail, with a focus on accuracy and compliance.
  
• Excellent verbal and written communication skills, with a pleasant, professional and helpful demeanor and voice.
  
• Displays professionalism and represents organization in a professional manner.
  
• Excellent interpersonal skills, with the ability to communicate effectively with others in a professional and friendly manner.
  
• Strong organizational skills, with the ability to multi-task and meet deadlines.
  
• Demonstrates initiative, with the ability to manage self and workload.
  
• Excellent analytical and problem-solving abilities.
  
• Exemplary customer service focus, with both internal and external clients.
  
• Strong team player.
  
• Ability to read, understand and follow oral and written instructions.
  
• Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPPA guidelines.