Patient Services Representative - Neurological Surgeons

Come work where passion, quality, vision, professionalism, and synergy are valued! BayCare Clinic's mission is to provide measurably superior specialty medical services to our patients.

BayCare Clinic Neurological Surgeons is looking for a Patient Services Representative to join our team in Green Bay, WI. We’re looking for a compassionate, thoughtful candidate who wants to contribute to a positive experience for all our patients. The typical hours for this role are Monday-Friday from with a rotating schedule between the hours of 7:30am-5:00pm and rotating 3:30pm on Fridays! No Holidays! No Weekends!

The Clinic:

BayCare Clinic is a successful, dynamic group comprised of 19 specialties. We are a physician-owned entity with joint ownership in Aurora BayCare Medical Center, a 167-bed hospital located in Green Bay, WI, offering us a built-in referral base. Each of our specialty practices have clinical autonomy and are financially sound.

BayCare Clinic offers part-time and full-time employees a comprehensive benefits package including health, dental, disability and life insurance, as well as flexible spending options. We also offer a 401k retirement plan with a company match, generous PTO, and paid holidays.

The Practice:

Our brain, spine and nerve specialists are part of the most comprehensive neurological surgery team in northeastern Wisconsin and Upper Michigan. Our neurosurgeons work with a team of specialists to offer comprehensive care for conditions of the brain, spine and nerves. We take pride in being the region’s longest-practicing neurological surgery team, combining more than 120 years of experience with innovative medical technology. Aurora BayCare Medical Center in Green Bay is the first certified Comprehensive Stroke Center in northeastern Wisconsin and Upper Michigan. That certification recognizes the most advanced stroke treatment available and the stroke center’s ability to provide the highest level of care for stroke patients.

The Team:

The unique skills and talents of each member of our team contributes to our synergy and our overall goal of providing our patients with excellent care. We believe in the power of a positive, collaborative culture, and we strive to provide a supportive and energizing work environment.

Every member of our team has a voice and is trusted to have ownership over their work. To encourage this, we provide regular opportunities for professional development, we seek out feedback and ideas, and we invite participation on a variety of projects.

The Job:

• Greets and checks in patients.
  
• Responsible for office visit authorizations.
  
• Assists patients in filling out patient forms.
  
• Answers phones, takes messages, and routes calls when necessary.
  
• Pre-registers patients, verify insurance, co-pay and share important appointment information.
  
• Enters pertinent information into patient charts.
  
• Schedules patient appointments.
  
• Collects co-payments from patients.
  
• Performs general office duties.
  
• Respects and maintains confidentiality.
  
• Works in a safe, compliant, and ethical manner at all times.
  

The Requirements:

• A minimum of a high school education or equivalent.
  
• Post high school coursework in Medical Terminology and/or HealthCare Business Services is appropriate.
  
• Must have a working knowledge of medical terms and health insurance.
  
• Must possess strong desktop computer skills.
  
• Experience with EPIC is preferred.
  
• Prior experience in a medical setting is preferred.
  

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.