Patient Financial Advocate

Full time

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well.

• MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center
  
• MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation
  
• MercyOne Oelwein Medical Center, Community Level IV Trauma Designation
  

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.

MercyOne Medical Group - Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Join the MercyOne Family! We are looking to hire a Patient Financial Advocate!

As a Patient Financial Advocate at MercyOne, you will Provide assistance to self-pay patients. Maintain working knowledge of governmental and community resources and offers alternatives to help the needy. Facilitates application process and transfers. Adheres to Wheaton Franciscan Healthcare’s performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of Wheaton Franciscan Healthcare.

1. Assesses clients’ financial needs of self-pay patients.

• Interviews customers to determine eligibility for assistance through state, county or local organization.
  
• Keeps knowledge of referral sources current.
  
• Assesses financial situation and discusses financial alternatives with clients and families.
  
• Evaluates feasibility (i.e., financial, willingness) of services and resources.
  

2. Assists patients/families in seeking resources in order to obtain needed care.

• Discusses alternatives with patient and family.
  
• Assists customers filling out government program applications.
  
• Assists customers in securing available funding within the community to help them settle their outstanding obligation for the service received.
  
• Documents education, referrals and the resolution of problem.
  
• Follows-up to ensure success of plan.
  

3. Assists social workers in planning for patients’ financial needs after discharge.

• Meets one-on-one with patients and families to individualize discharge plan and after-care.
  
• Communicates recommended follow-up treatment to interdisciplinary treatment team.
  
• Uses knowledge of referral agencies to facilitate continued treatment or placement.
  

• 0 - 2 years - Two years experience in health care finance setting preferred.
  

• Bachelors Degree: Bachelor�s degree in Social Work or related field preferred.
  

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.