This position directly supports our Newport team and would require weekly in-person support in the Newport area.
- 8 am to 5 pm Monday thru Friday EST
- Uncapped Monthly Bonus Potential
- Competitive Salary
- Excellent Work/Life Balance
- 15 days of PTO and 3 Floating Holidays
- 8 paid holidays yearly
- Medical, Dental, Vision and 401k
The
Patient Engagement Specialist is responsible for reaching out to patients to drive engagement with ConcertoCare clinical teams and programs. You will be the first contact with many of ConcertoCare’s patients and will serve as a key organizational ambassador and educator. You will be accountable to drive the highest possible outreach and acceptance rates with patients and will source alternative means of contacting patients when appropriate. You will work with patients and clinical teams to schedule initial patient visits and support any needed patient intake requirements. You will work creatively through both telephonic and in-person outreach to our attributed patients to further improve acceptance rates and drive impact in the populations we serve.- Engage patients via telephone in a friendly, supportive, and professional manner
- Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
- Self-manage outreach work queue
- Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
- Schedule patient appointments when successful outreach
- Answer inbound calls to support and engage with new patients
- Maintain the highest levels of patient confidentiality
- 1 year of experience in a healthcare, patient-oriented position.
- 1 year of experience in providing customer service.
- Sales experience and history of consistently achieving sales goals/metrics preferred.
- Appointment scheduling experience.
- CNA/MA background is a plus.
- Call center experience is a plus.
- Demonstrated passion for extraordinary patient service.
- Ability and means to travel as needed in a timely manner to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Licensed for a minimum of 5 years. No vehicle-related suspensions/reinstatements, DUI, reckless driving, leaving the scene of an accident, or felony convictions within the last 3 years. Multiple violations and accidents within the last 5 years would be subject to review.
Salary
USD 19 - 21 /hourly
Hourly based
Location
RI , United States Newport, RI, United States
Job Overview
Location
RI , United States Newport, RI, United States
