Patient Coordinator

At Look Lab Med Spa, we live by our motto: “Look Good, Feel Good, Do Good.†Our mission is to help people feel confident, beautiful, and empowered - and we believe that begins the moment they connect with our team.

Our providers, trained in advanced Beverly Hills techniques, deliver refined, natural-looking results using the most innovative aesthetic treatments available. But a world-class experience begins before a patient ever walks through the door - and that’s where you come in.

We’re growing quickly and looking for a Patient Coordinator who can elevate the patient experience through thoughtful communication, excellent service, and proactive relationship-building.

As the Patient Coordinator, your role is to be the first voice and point of connection for new and returning patients. Whether they found us through marketing, word of mouth, or social media, you’ll serve as a trusted guide - helping them feel informed, excited, and confident about their care.

This role is ideal for someone who thrives on connection and momentum. You’ll lead potential patients through their first interactions with Look Lab, ensuring they’re scheduled appropriately, feel supported throughout the process, and understand the value of our expert treatments. From following up on interest to re-engaging past patients, your focus is to help fill our schedule with the right patients, at the right time - always with warmth, professionalism, and an eye for opportunity.

In addition to leading outbound communications and engagement, you’ll also handle all inbound inquiries - from phone calls to DMs - supporting seamless scheduling, rescheduling, and overall experience coordination.

• Conduct warm welcome calls to new leads and inquiries, helping them navigate their first experience with Look Lab
  
• Educate patients on available treatments, promotions, and what to expect during their appointment
  
• Manage scheduling for multiple providers and clinic locations with precision and efficiency
  
• Respond promptly to incoming inquiries via phone, social media, campaigns, and web channels
  
• Follow up on leads, reactivation lists, and marketing interest to keep appointment calendars full
  
• Help patients feel confident and informed when choosing services and scheduling appointments
  
• Create a warm, elevated experience that reflects Look Lab�s luxury brand and concierge-style care
  
• Build rapport and instill confidence during every interaction
  
• Ensure all necessary follow-ups are completed so patients are fully prepared for treatment
  
• Use Slack, Gmail, CRMs, and scheduling platforms to keep communication organized and responsive
  
• Support clinic and team goals through collaboration and attention to detail
  
• Maintain a flexible schedule, including some evenings or weekends if needed
  

• 1+ years of sales experience, preferably in a client-facing or aesthetics/medical/wellness role.
  
• Obsessed with results and metrics; you get excited by booking targets and conversion goals.
  
• Strong phone presence - confident, warm, and persuasive.
  
• Excellent written and verbal communication skills.
  
• Highly organized, detail-oriented, and thrive under pressure.
  
• Self-motivated and comfortable working with minimal supervision.
  
• Familiarity with Slack, Gmail, CRMs, and booking platforms is a strong plus.
  
• Passion for aesthetics, beauty, and helping people feel their best.
  

• Competitive hourly pay + monthly bonuses tied to performance
  
• Generous annual allowance for aesthetic treatments and skincare
  
• On-the-job training and professional development
  
• Supportive, high-performing, growth-minded team
  
• Career growth opportunities in a fast-growing, multi-location med spa brand
  

• Full-time
  
• Monday-Saturday availability
  

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Work Location: In person