We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills and a passion for the hospitality industry, helping to create memorable experiences for our guests.
- Greet and check in guests upon arrival, ensuring a smooth and efficient process.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Manage reservations and maintain accurate records using hotel management software.
- Provide information about hotel amenities, local attractions, and services available to guests.
- Process payments and maintain cash handling procedures.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with other departments to ensure guest satisfaction throughout their stay.
- Strong background in hospitality management or related fields is preferred.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent guest relations skills to foster positive interactions and resolve issues effectively.
- Proficient phone etiquette to handle inquiries professionally and efficiently.
- Familiarity with hotel management systems and phone systems is advantageous.
- A solid understanding of hospitality principles within hotel or resort settings.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Join our team as a Front Desk Agent where your contributions will be valued, and your passion for hospitality will shine!
Job Types: Full-time, Part-time, Seasonal
Pay: From $16.00 per hour
Work Location: In person
Salary
Hourly based
Location
MD , United States Ocean City, MD, United States
MD , United States Ocean City, MD, United States
